Senior Strategic Partner Manager

Patreon•New York, NY

56d•Hybrid

About The Position

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: $10 billion+ generated by creators since Patreon's inception 100 million+ free memberships for fans who may not be ready to pay just yet, and 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Senior Strategic Partner Manager to support our missionThis role is based in New York and open to those who are able to be in-office 2 days per week on a hybrid work model. About the Team The Top Creator Management team oversees and drives platform satisfaction and growth for the highest impact and highest potential creators on Patreon.You'll report to the Head of Top Creator Management. About the Role This fast paced and high-impact role requires a great level of complex problem-solving with both internal and external key partners. You'll be responsible for the account management & success of a book of business partners and driving data-backed solutions and opportunities.

Requirements

BA/BS degree or higher
7+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment.
4+ years in the creator space influencing creator success, ideally with podcasts, video, or music creators.
Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners
Expertise in using data and analytics to develop insights for decision making.
Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training
Curious, empathetic, and confident offering strategic advice in short, focused interactions
Track record of revenue and productâadoption growth within a medium- to largeâstrategic portfolio.
Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy.
High operational rigor - disciplined CRM usage, cadence execution, and followâthrough.
Strong negotiation/persuasion skills - both strategic and tactical. Experience building complex deals is a plus.
Consultative sales acumen-adept at retaining and expanding accounts through persuasive storytelling and ROI framing.

Responsibilities

Drive strategy and support for a high-volume portfolio of creators, offering timely support, clear guidance, and knowledge sharing of best practices
Lead strategy sessions with creators to grow their communities, increase revenue, or better use Patreon's tools
Respond to inbound questions with speed and clarity, helping creators feel heard and supported
Share updates and learning resources with creators while keeping communication personal and actionable
Identify and escalate common issues, feedback, or trends to improve products and processes
Champion partner feedback to product teams for optimization of internal and external tools.
Analyze creator performance and engagement through data-driven research, diagnostics, and benchmarking.
Collaborate closely with cross-functional teams to continuously improve the creator experience
Keep systems and documentation up to date to support smooth handoffs and knowledge sharing amongst the team
Manage and negotiate complex deal structures, partnering closely with finance and legal teams.