Senior Strategic Account Manager

ROAR

71d • Hybrid

About The Position

As a Senior Strategic Account Manager, you will be responsible for deepening relationships and expanding revenue within ROAR’s most important customer accounts. You'll act as a trusted advisor and business partner to strategic clients, ensuring they derive long-term value from our products and services. You will lead the post-sales relationship with a focus on growth, retention, and satisfaction, playing a crucial role in helping the Sales department achieve revenue and expansion targets through strategic planning and proactive engagement with top-tier customers. You will also support phases of major new enterprise engagements.

Requirements

• 5–8 years of experience in Account Management, Strategic Sales, or Customer Success, ideally in a SaaS or B2B environment.
• Proven track record of growing enterprise accounts and exceeding revenue goals.
• Exceptional negotiation, and executive engagement skills.
• Ability to navigate complex organizations and build long-term client partnerships.
• Comfort with changing priorities in a fast-paced startup environment.
• Track record of collaborating strategically with Marketing to improve lead quality and pipeline velocity.
• High EQ communicator adept at influencing at all levels, from frontline reps to board members.
• Growth mindset with the agility to pivot in dynamic markets.
• Travel Capability: Willingness to travel as needed to meet with prospects, clients, and team members

Nice To Haves

• Experience working in safety, security, healthcare, or mission-driven tech companies
• Familiarity with CRM tools (e.g., HubSpot, ClickUp) and account planning frameworks (e.g., MEDDIC, BANT, Power Based Selling).
• Prior experience training or enabling enterprise users.

Responsibilities

• Account Growth & Expansion
• Own and manage a portfolio of high-value strategic accounts.
• Develop and execute account plans to identify and capitalize on upsell, cross-sell, and renewal opportunities.
• Forecast and deliver against growth targets within existing accounts.
• Relationship Management
• Serve as the senior point of contact and advocate for key decision-makers and executive stakeholders.
• Facilitate regular business reviews and strategic check-ins with client leadership.
• Build multi-threaded relationships across client teams (procurement, operations, end users, etc.).
• Serve as eyes and ears of the customer with feedback to product, marketing, and sales teams
• Collaboration with Sales and Marketing
• Partner with Sales leadership to develop expansion strategies aligned with overall company goals.
• Collaborate with Marketing to tailor campaigns, case studies, and customer references for strategic accounts.
• Contract Management
• Negotiate renewals, amendments, and expansions with support from legal and finance teams.
• Training & Adoption (Currently led by an Account Manager)
• Lead or support customer onboarding, user training, and ongoing adoption strategies.
• Partner with Product or Customer Success) to ensure usage and satisfaction metrics are tracked and improved.
• Deliver customer enablement content or coordinate with internal teams to do so.
• Voice of the Customer
• Channel strategic customer feedback to Product, Marketing, and Executive teams.
• Participate in roadmap discussions, customer advisory boards, and beta testing processes.

Benefits

• Competitive base salary along with sales commission commensurate with experience
• Equity participation with opportunity for substantial value creation
• Comprehensive healthcare benefits (Medical, Dental, Vision)
• Flexible PTO policy and parental leave
• 401(k) retirement plan
• Hybrid work from our Philadelphia office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed