Senior Staff, Tax Resource Management

Crowe LLP•Lexington, KY

10h

About The Position

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: Overview: The Resource Management Senior Associate (RM) is a highly organized and dynamic person that will interact with executives and staff at all levels. This individual will be responsible for optimizing the allocation and utilization of resources, ensuring that projects are staffed appropriately, and that resource scheduling aligns with our strategic objectives. The Resource Management Senior Associate will report to a Business Operations Assistant Director (OM) and assist them in project planning, staff management, and enhancing operational efficiency.

Requirements

Bachelor’s degree in business administration, Operations Management, Human Resources, or a related field.
A minimum of 5 years of experience in resource coordination or project management, preferably in a professional services environment.
Strong organizational and multitasking skills, with the ability to manage multiple projects and priorities simultaneously.
Excellent communication (written and oral) and interpersonal skills, with a proven ability to work collaboratively across various departments.
Proficient in resource management software and tools, as well as Microsoft Office Suite.
Demonstrated ability with customer relationship building and providing on-going exceptional customer service across an organization.
Strong analytical and problem-solving abilities, with a keen attention to detail.
Results and profit-oriented with the ability to balance other business considerations; capacity for rendering objective business decisions.
Strong leadership skills with the confidence to work independently, as well as being a “team player” and flexible.
We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Nice To Haves

Experience in process improvement and strategic planning.

Responsibilities

Execute the scheduling function within the Tax business unit which includes maintenance of an up-to-date schedule, staff allocation, conflict resolution, alignment of staff career goals, and reporting.
Lead scheduling meetings
Provide insight into standard reports
Understand forecast, productivity and availability
Manage impact to schedule due to departures
Assist in managing assignment of resources for new sales
Maximize the utilization of our people based on their skills and career development goals while meeting the needs of our clients and our business objectives.
Manage scheduling conflicts and determine resolutions, escalate to Operations Lead of Resource Management as necessary.
Collaborate with management to provide on-going analysis to ensure maximum utilization of employees.
Assist with ad hoc reporting utilizing Retain, Cognos and Excel.
Meet with Operations Lead of Resource Management to provide insight into local markets and scheduling concerns.
Partner with the Career Coaches to understand our staff and provide growth opportunities, balance to the schedule, and understand travel commitments
Integration of new hires
Provide input on workforce planning related to headcount analysis/needs assessment.
Project/Process based expectations based on the needs of the BU.