Senior Staff Specialist Automotive Complaint Management

Infineon•San Jose, CA

15d

About The Position

#WeAreIn for jobs that impact everyone's life. Where every flaw is a challenge and every success a masterpiece. As a Senior Staff Specialist Automotive Complaint Management in our Quality & Excellence team uncover the root causes behind every single error, drive transformational improvements, and implement forward-thinking solutions to ensure our products exceed the highest standards of quality, reliability, and performance. Are you in? Your Role Key responsibilities in your new role Responsible for processing the incoming customer complaint, send-to-end for products and customers in the automotive industry Develop corresponding problem verifications and define the necessary analysis steps – you support the colleagues of our global production sites in problem-solving Ensure that the 8D method is applied and handle the 8D report generation for our customers Find innovative, efficient, and targeted solution approaches to customer returns with a variety of causes Furthermore, regular Product Quality Reviews with internal and external customers, including regular reporting, are in your range of tasks Drive projects based on customer return data and implement improvement measures to ensure high customer satisfaction Your Profile Qualifications and skills to help you succeed A degree in Electrical Engineering, Physics, Material Science, Microsystems Technology or a comparable field and the associated technical understanding At least 5 years of professional experience in the area of Quality or Complaint Management, ideally within the automotive industry Knowledge in the area of semiconductor production (front-end and back-end) and/or semiconductor analysis would be an advantage Deep knowledge of the 8D method and problem-solving tools (e.g. 5-Why, Failure Tree Analysis) and experience in applying them successfully to reach customer satisfaction Experience in working within focus teams/task forces and contributing to their success Excellent communication and mediation skills as well as intercultural competence to successfully manage your stakeholders around the globe The ability to always balance the dimensions of quality, costs, and time in the interest of Infineon Excellent English language skills #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels. We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. Click here for more information about Diversity & Inclusion at Infineon. Driving decarbonization and digitalization. Together. Infineon Technologies Americas Corp., is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Employment at Infineon is contingent upon proof of your legal right to work in the United States under applicable law, verification of satisfactory references and successful completion of a background check and drug test, and signing all your on-boarding documents. In some instances, if applicable, U.S. export control laws require that Infineon obtain a U.S. government export license prior to releasing technologies to certain persons. This offer is contingent upon Infineon's ability to satisfy these export control laws as related to your employment and anticipated job activities. The decision whether or not to submit and/or pursue an export license to satisfy this contingency, if applicable, shall be at Infineon's sole discretion. Infineon Technologies takes data privacy and identity theft very seriously. As such, we do not request personally-identifiable information (PII) from applicants over the internet or electronically. Please kindly refrain from disclosing your PII electronically during the application process or to unauthorized websites that may purport to be Infineon or any of our affiliates. In the United States, it is required to disclose a salary range to applicants. The Wage range that the company expects to pay for a qualified candidate in the United States is: San Jose, CA: Minimum of $135,840.00 Salary per year/ Maximum of $186,780.00 Salary per year In addition, all employees will be eligible to participate in an incentive plan. #LI-ET1

Requirements

A degree in Electrical Engineering, Physics, Material Science, Microsystems Technology or a comparable field and the associated technical understanding
At least 5 years of professional experience in the area of Quality or Complaint Management, ideally within the automotive industry
Deep knowledge of the 8D method and problem-solving tools (e.g. 5-Why, Failure Tree Analysis) and experience in applying them successfully to reach customer satisfaction
Experience in working within focus teams/task forces and contributing to their success
Excellent communication and mediation skills as well as intercultural competence to successfully manage your stakeholders around the globe
The ability to always balance the dimensions of quality, costs, and time in the interest of Infineon
Excellent English language skills

Nice To Haves

Knowledge in the area of semiconductor production (front-end and back-end) and/or semiconductor analysis would be an advantage

Responsibilities

Responsible for processing the incoming customer complaint, send-to-end for products and customers in the automotive industry
Develop corresponding problem verifications and define the necessary analysis steps – you support the colleagues of our global production sites in problem-solving
Ensure that the 8D method is applied and handle the 8D report generation for our customers
Find innovative, efficient, and targeted solution approaches to customer returns with a variety of causes
Regular Product Quality Reviews with internal and external customers, including regular reporting, are in your range of tasks
Drive projects based on customer return data and implement improvement measures to ensure high customer satisfaction