Senior Staff Software Engineer

ServiceNow•Santa Clara, CA

31d

About The Position

The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products. About the Team The Public Sector Digital Services team builds scalable applications that support government agencies like social benefits, grants, and case management-serving millions globally. As part of a fast-growing sector, we're expanding our impact and looking for enthusiastic engineers who thrive in mission-driven environments. Please Note: This position will include supporting our US Federal customers. "This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. Role Overview We're seeking a Senior Staff Software Engineer with strong full stack development experience (expertise in end-end application development, maintenance, & deployment covering all platform and UI/UX aspects). This role involves hands-on coding, system design, and collaboration with stakeholders. You'll contribute to building applications using the NOW framework. You will also be a mentor for colleagues and help promote knowledge-sharing.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the developer productivity
Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
A minimum of 12 years of hands-on experience, or an advanced degree with 8 years of full stack development
Proficiency in Python, Java, or similar object-oriented languages.
Experience with modern front-end frameworks such as Angular, React, or Vue.
Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
Understanding software quality principles including reliability, observability, and production readiness.
Ability to troubleshoot complex systems and optimize performance across the stack.
Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
Demonstrated ability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner
Operate with a higher degree of autonomy, level-head, acting as a force multiplier by identifying and solving ambiguous, product problems
High-quality organizational and leadership skills, with the ability to strongly influence solution decisions without authority
Experience working across multiple technology stacks, including: Cloud Platforms: Azure, AWS Messaging Systems: Kafka, Dell Boomi Monitoring Tools: Splunk, Catchpoint Web Infrastructure: API Gateways, CDNs
Due to the nature of this role and its alignment with U.S. Federal customer requirements, only candidates who are U.S. Citizens, U.S. Naturalized Citizens, or U.S. Permanent Residents (Green Card holders) will be considered.
This position also requires successful completion of the USFedPASS (U.S. Federal Personnel Authorization Screening Standards) process, which includes: A credit check A criminal/misdemeanor background check A drug screening Verification of U.S. work authorization
These requirements are in accordance with applicable U.S. laws and federal contract obligations.

Nice To Haves

Experience in end-end Custom Application development on ServiceNow platform is added advantage

Responsibilities

Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
Integrate automated testing into development workflows to ensure consistent quality across releases.
Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
Develop comprehensive test strategies covering functional, regression, integration and performance aspects
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.

Benefits

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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