Senior Staff Software Engineer, UI Lead

ServiceNow•San Diego, CA

1d•Hybrid

About The Position

This role is available in either our San Diego or Santa Clara office About the Team: The AI Agents team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries. At the heart of this cutting-edge product, our team is motivated by the need to continuously innovate, adapt to latest AI Advancements, and collaborate across multiple disciplines to deliver powerful, user-centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision-making. Joining our team means being part of a dynamic, forward-thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real-world problems. What you get to do in this role: In this role, you will serve as a senior frontend engineering leader within the AI Agents team, working alongside a Principal Software Engineer to shape and elevate frontend standards and practices across the broader Platform Engineering division. You will operate on an established, production-scale UI platform — focusing on maturing architecture, raising the quality bar, and creating the frameworks and patterns other engineers build upon. This role is approximately 60% UI/Frontend leadership and 40% backend platform engineering.

Requirements

12+ years of software engineering experience building scalable, high-quality applications
Experience in critical thinking and innovation aimed at AI integrations into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Demonstrated experience driving frontend architecture and engineering standards at a team or division level
Experience building AI/ML-enabled products or features, with the ability to translate AI capabilities into practical, user-facing experiences
Strong critical thinking and a track record of integrating AI into engineering processes, workflows, or decision-making
Deep expertise in JavaScript and modern frameworks — React, Angular, Lit Framework
Strong command of UI design principles, usability, cross-browser compatibility, and accessibility standards
Experience with modern styling approaches including SASS, CSS-in-JS, and styled components
Proficiency with frontend testing frameworks such as Jest, Cypress, TestCafe, Mocha, or Selenium
Familiarity with design system implementation and component-driven development
Solid backend development experience with Java and/or Python
Experience with REST, JSON, AJAX, Spring, Hibernate, and relational databases
Hands-on experience with Kubernetes and microservices-based deployment
Experience in designed, developed, and maintained microservices-based applications on Kubernetes, improving scalability, reliability, and deployment speed

Nice To Haves

Familiarity with JVM performance tuning and optimization is a plus
Experience in functional programming, stateless architectures, ADTs is a plus

Responsibilities

Define and drive frontend architecture standards and engineering practices across the Platform Engineering division
Evolve and mature an established, production-scale UI platform — improving performance, scalability, and developer experience
Design and implement reusable component libraries, UI frameworks, and tooling that other engineers build upon
Lead frontend testing strategies and establish quality standards across the team
Collaborate closely with UX and design teams to translate design systems and prototypes into scalable, accessible UI components
Mentor and influence engineers across teams, elevating frontend craft and consistency
Design and implement scalable RESTful APIs and microservices architectures
Build and maintain backend services using Java and/or Python
Develop and deploy microservices-based applications on Kubernetes
Work with relational databases, SQL, Spring, and Hibernate
Integrate backend services cleanly with frontend systems