Senior/Staff Content Designer, Technical (CDC)

Skylight

2h•$150,000 - $203,000•Remote

About The Position

At Skylight, content designers create clear, inclusive, and user-centered content that helps people complete tasks and understand complex systems. Technical content designers go further by ensuring accuracy, accessibility, and consistency across documentation, interfaces, and services.

Requirements

Experience shaping user-centered content across complex systems, including UX copy, documentation, or service content
Strong writing and editing skills with attention to plain language, inclusivity, and accessibility
Familiarity with accessibility standards such as Section 508 and how they apply to content
Ability to test and iterate content using research, prototyping, or data-driven approaches
Comfort working with engineers, researchers, and product managers to ensure accuracy and consistency
Commitment to equipping federal teams with documentation, training, and mentoring so improvements last beyond the contract
Ability to work effectively in a professional services environment
Passion for improving public outcomes through great government services
A mindset and work approach that align with Skylight’s core values

Nice To Haves

Experience designing content governance systems at scale (e.g., standards, workflows, design system integration)
Familiarity with compliance and security contexts such as Authority to Operate (ATO) processes
Experience with structured content, docs-as-code, or technical documentation for APIs or developer platforms
Track record of mentoring content designers and building content practices across organizations
Experience working effectively on hybrid or distributed teams

Responsibilities

Improve public services by shaping content that meets user needs in plain language, with inclusive and accessible patterns
Write, edit, and organize content across complex flows — including interface copy, system messages, notifications, in-product guidance, help content, and documentation
Apply accessibility and compliance standards — including Section 508 of the Rehabilitation Act (Section 508) — from the start
Collaborate with privacy, legal, and security experts to design clear notices, consent patterns, and data-handling explanations that build trust
Test content with users, run content experiments, and iterate based on evidence; define content success measures such as objectives and key results (OKRs) and key performance indicators (KPIs)
Establish content governance and operations at scale — including content models, standards, review workflows, and reusable patterns in design systems
Partner with engineers on docs-as-code practices, structured content, and continuous checks for accessibility and style
Help federal teams sustain improvements by delivering training and enablement, and by leaving behind reusable resources such as templates, playbooks, and decision records

Benefits

Medical insurance, dental insurance, vision insurance
Short-term and long-term disability insurance
Life and AD&D insurance
Dependent care FSA, healthcare FSA, health savings account
Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
Business development / sales bonuses
Referral bonuses
Annual $2,000 allowance for professional development
Annual $750 allowance for tech-related purchases
Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
Dollar-for-dollar charity donation matching, up to $500 per year
Flexible, remote-friendly work environment
An environment that empowers you to unleash your superpowers for public good