Senior SRE Systems Analyst

Christian Care Ministry•Orlando, FL

6h•Remote

About The Position

The Sr. SRE System Analyst will partner with the Director of Production Support to define, implement, and drive best practices in for improving quality engineering solutions to meet ministry needs. You will work closely with our business teams to identify areas for improvement and support teams through production changes. Additionally, you will promote a strong production support culture by partnering with software engineering, security, and infrastructure to solve operational incidents and problems. This role will work closely with our scrum teams to ensure sustainable product quality throughout our SDLC. Primary responsibilities are to manage the production incident backlog, UAT process including assist with training employees, provide process enhancement and growth, manual testing during SDLC and production validation upon release, support of release process for software, and offer ongoing guidance for internal departments and external users. This candidate will be passionate about supporting business users, delivering quality and possess a great work ethic. This candidate will also be working with other functions of the organization including support and business resources to improve

Requirements

Proficiency with Atlassian product suite (Jira, Confluence, Bitbucket, etc.) or similar
Proficiency with Software Source Code and CI/CD tools (TFS, GitLab, Bitbucket)
Knowledge of web application development patterns and technologies (NodeJS/React, .NET, Web Services and ESBs)
Knowledge of database platforms (SQL Server, Postgres)
Experience with enterprise-scale application development and support systems
Experience with complex data analysis, data migrations, system integration, and development
Knowledge of data protection operations and legislation (e.g. GDPR, HIPAA)
Demonstrated experience with a variety of methodologies such as SDLC, Agile Scrum Development, quality assurance, project management and other related disciplines/processes
Ability to manage new intake while delivering against commitments in a dynamic, fast paced delivery environment
Experience with application development process automation (automated testing, coverage, continuous integration, etc.)
Ability to work in a fast-paced environment, multi-project environment, meeting commitments and deadlines
Ability to work under pressure, is flexible, and is comfortable not having the full picture before acting
Strong negotiation and conflict resolution skills
Organized, and detail oriented with a concise, impactful writing and communication style
Effective problem solving and analytical skills in both team and independent environments
Ability to establish processes, track and measure results
Leadership skill and desire to help others achieve their goals/tasks as it relates to the mission of CCM – must be able to effectively negotiate with teams to work through constraints and alternatives
Collaborates – builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal customer interaction to meet objectives
Builds Effective Teams – rallies people around a common goal, encourages open dialogue, and shares information as a good communicator
Interpersonal Savvy – relates openly and comfortably with a diverse group of people. Must be able to communicate effectively and build engagement across all audiences
Drives Results – consistently achieves results, even under tough circumstances and tight deadlines.
Manages Ambiguity - Ability to work under pressure, is flexible, and is comfortable not having the full picture before acting
Tech Savvy – anticipate and adopt innovations in technology applications for business
Strong analytical skills – ability to diagnose complex problems and issues with data not easily understood
Planning and Organizing – ability to work effectively without supervision
Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.
Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition
Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry
Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment
Bachelor’s degree or higher in a relevant field, with data management, computer science, information systems, or engineering plus 8-10 years’ experience within a technology firm utilizing technology and business and systems analysis required
Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.

Nice To Haves

Experience in a healthcare-related field or financial field preferred
Experience with Salesforce, Netsuite, and Hubspot preferred

Responsibilities

Set up new development tools and environments for testing and user acceptance testing
Understand the needs of stakeholders and conveying this to designers, product owners and developers
Act as a change agent for the long-term strategic technical good of Christian Care Ministry and manage dependencies while noticing overlaps or inconsistencies amongst processes.
Develop strong testing processes: including testing and examining features/code written by developers and analyzing results in SDLC process
Work with software engineers to ensure that development follows established processes and works as intended through release to production.
Maintain responsibility for the satisfaction of our internal customers, members and vendors alike, by ensuring adherence to defined service-level agreements for CCM IT software systems and services
Test web, mobile, and database platforms using QA methodologies, tools, and processes
Ensure data is handled, transferred or processed according to legal and company guidelines
Manage backlog and sustain quality for current and future product launches
Monitor and implement solutions, both server and web applications, to identify potential gaps, assess system performance and recommend improvements in tools.
Implement site reliability principles for increased visibility and efficiency to CCM’s Dev/Ops processes
Ensure data is handled, transferred or processed according to legal and company guidelines.
Support a team-oriented work climate that enables team members to develop professionally; and that values diversity, promotes teamwork and collaboration, and emphasizes quality, customer satisfaction, creativity, and cost-effectiveness
Help develop and maintain a strong Dev/Ops strategy for the organization
Review, participate and analyze applications being developed to ensure efficiency and effectiveness
Review requests for system changes, upgrades, and enhancements as it relates to production systems
Provide guidance and assistance on software tools for end users and product owners
Conduct meetings with senior-level management inform of status and planning to meet strategic demands
Provide technical information and analysis required to prepare for production solutions in connection with project planning
Lead or coordinate user acceptance testing (UAT) for projects and provide detailed estimates and schedules to project management teams
Escalate, assist stakeholders and follow-through on resolution of issues related to project and/or production issues
Engage and ensure effective and timely delivery of deliverables and tasks
Organize and maintain performance of production issues in accordance with Service Level Agreements/Objectives (SLA / SLO)
Assist in coordination of testing involving partners and/or vendors
Provide information and periodic updates to support overall IT performance metrics
Contribute to the exercise and expression of the Ministry’s Christian beliefs
All other duties as assigned

Benefits

100% paid Medical for employees/99% for family
Generous employer Health Savings Account (HSA) contributions
Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
6 weeks of paid parental leave (for both mom and dad)
Dental - two plans to choose from
Vision
Short-term Disability
Accident, Critical Illness, Hospital Indemnity
401(k) – up to 4% match on ROTH or Traditional contributions
Generous paid-time off and 11 paid holidays
Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
Employee Assistance Program including no cost, in-person mental health visits and employee discounts
Monetary Anniversary Awards Program
Monetary Birthday Awards
Tuition Reimbursement Program