SENIOR SPECIALTY SERVICES AMBASSADOR

Compass Group•New York, NY

21d•$27 - $28

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job SummaryThe Senior Specialty Services Ambassador will focus on operational excellence, guest satisfaction, and health & safety standards. Makes and serves coffee/espresso drinks. Handles inventory according to HACCP guidelines and standards for quality food-service operations. Interacts with customers and other employees in a friendly, courteous manner.

Requirements

Barista or café experience preferred
Prior leadership or supervisory experience strongly preferred
Strong communication, multitasking, and customer service skills
Knowledge of espresso equipment and specialty coffee preparation

Responsibilities

Lead and support barista team during shifts to ensure smooth operations and excellent guest experience
Prepare and serve coffee and espresso drinks for customers using standard measures and recipes
Train new hires and coach team members on beverage preparation, customer service and safety procedures
Enters orders accurately into POS device
Replenishes condiments, beverages and general supplies while maintaining cleanliness of service area.
Monitor product quality, cleanliness, and presentation standards and ensures all display foods are merchandised attractively per standards.
Maintains sanitation and orderliness of all equipment, supplies and utensils.
Assist with scheduling, shift coverage, and labor optimization
Keeps display equipment clean and free of debris during beverage service.
Cleans equipment and workstation thoroughly before leaving the area for other assignments.
Greets customers courteously and interacts in a manner to ensure customer satisfaction. Relays relevant concerns from customers to supervisors.
Serves customers quickly and efficiently, and prevents delays in serving lines.
Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the decision-making process.
Support inventory management, ordering, and stock organization
Performs other duties as assigned.