Senior Specialty Product Trainer – Specialty Access Solutions
About The Position
The Senior Specialty Product Trainer serves as a field-based subject matter expert responsible for enabling healthcare organizations to successfully adopt and optimize CoverMyMeds Specialty Access Solutions and Specialty Workflow Solutions. This role delivers in-person, high-touch training and workflow optimization for complex specialty medication access use cases, including payer-driven prior authorization workflows, specialty pharmacy coordination, and enterprise EHR-integrated processes. Operating with a high degree of autonomy, this role partners with health systems, large specialty practices, and internal stakeholders to translate complex specialty access requirements into scalable, repeatable operational workflows. The Senior Trainer supports enterprise implementations, go-lives, and post-launch optimization while serving as a trusted advisor to provider leadership and access teams.
Requirements
- Bachelor’s degree or equivalent experience required.
- Typically requires 4+ years of relevant experience (healthcare technology, specialty access, reimbursement operations, or provider enablement).
- Deep knowledge of specialty medication access workflows, including prior authorization and payer requirements.
- Experience delivering enterprise-scale, in-person training.
- Strong understanding of EHR-enabled provider workflows.
- Excellent presentation, communication, executive presence and consultative skills.
Nice To Haves
- Experience with CoverMyMeds Specialty Access Solutions or specialty pharmacy workflows.
- Health system or enterprise implementation and training experience.
- Experience with healthcare finance and patient access workflows.
Responsibilities
- Lead in-person, field-based training engagements for specialty practices, health systems, and enterprise customers.
- Effectively train the key organization leaders or SMEs to drive overall organization adoption.
- Partner with customers to develop proficiency within workflows reducing implementation friction and improving time to go live.
- Serve as a subject matter expert for Specialty Access Solutions and Specialty Workflow Solutions.
- Design and deliver advanced, role-based training tailored to specialty provider personas.
- Partner with customers to optimize end-to-end specialty access workflows.
- Support large-scale implementations, go-lives, and workflow redesign initiatives.
- Collaborate cross-functionally with Product, Implementation, Client Success, and Analytics teams.
- Capture structured field feedback to inform product and enablement improvements.
- Document training activities, outcomes, and insights in internal systems.
Benefits
- competitive compensation package
- annual bonus or long-term incentive opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
501-1,000 employees
