Senior Specialty Operations Professional

Cetera Financial GroupSaint Cloud, MN
2d$18 - $25Hybrid

About The Position

Cetera is currently seeking a Senior Specialty Operations Professional for our team located in St. Cloud, MN. This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients. There is potential for this to be a hybrid role based on a successful training period.

Requirements

  • Ability to multi-task
  • Flexible and adaptable to change
  • Strong communication and organizational skills
  • Positive role model to colleagues
  • Highly responsive to coaching and training
  • Independent; able to work and resolve complex issues with minimal guidance
  • Ability to learn quickly and multi-task effectively in a fast-paced environment
  • Team player attitude
  • Energetic and results-oriented
  • High School Diploma or GED
  • 1 years’ experience in the financial industry
  • 1 years of experience with MS Office tools

Nice To Haves

  • Bachelor’s degree
  • Series 99, 6, or 7 licensed
  • Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
  • Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments.

Responsibilities

  • Producing and Maintaining Advisory Accounts – setting up, providing maintenance, and resolving Advisory Account work items related to Cetera Financial Group’s Advisory Programs.
  • Understanding of the Advisory Operations business and established knowledge around brokerage operations New Accounts, Money Movement, and Maintenance.
  • You will partner with your Operations Lead and/or Team Lead to understand all position requirements and ensure key metrics are achieved and within Service Level Agreements.
  • You will cross train team members with the foundation of the Specialty Operations role. Cross training on Queues and understanding workflows.
  • You will proactively work to identify and resolve potential problems with respect to operational issues.
  • Respond to inquiries from internal as well as external customers via Sales Force, email, mail (if applicable), and phone (if applicable) in a timely fashion.
  • Partner with Internal teams to come to a resolution
  • Handle complex cases that require detailed research as requested on customer accounts, respond on time.
  • Clearly communicate ideas, escalations, and operational awareness to Team Leads, Operations Team Leads, and leadership.
  • Become competent in Docupace, NetX360, Adviceworks, MAA, Salesforce and Smartworks
  • You will complete other duties as assigned.
  • Provide the clients and advisors of our different communities operational support around Financial Planning operations.
  • Learn about our business and develop expertise in BD operations, processing and service as a stepping stone for acquiring additional responsibilities.
  • Responsible for low to mid escalations, partnering with Operations Team Lead and leadership to help resolve.
  • Partner with internal partners such as the Program Manager, AdviceWorks team and compliance.
  • Shared responsibility related to reviewing and completing compliance audit reviews of plans.
  • You will partner with your manager to understand all position requirements and ensure key metrics are achieved.
  • Process daily work items while meeting process requirements, SLA’s and achieving quality metrics.
  • You will partner with other team members to ensure advisors experience consistent, high-quality customer service.
  • You will proactively work to identify and resolve potential problems with respect to operational issues.
  • Respond to inquiries from internal as well as external customers via email, client mail, and phone in a timely fashion.
  • You will perform detailed research as requested on customer accounts and respond on time.
  • First level contact resolution related to escalated Support Center, Inbox and/or SalesForce inquiries for the department.
  • Comply with processes and procedures of the team and regulatory requirements.
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