Senior Specialist, Workforce Engagement Communications

Mass General Brigham•Somerville, MA

1d•Hybrid

About The Position

Mass General Brigham is a world-renowned healthcare system committed to providing the highest quality care, pioneering research, and fostering an inclusive and respectful work environment. This role requires a passionate, creative and strategic communicator to join our team as the Workforce Engagement Communications Sr. Specialist, which will report to the Workforce Engagement Communications Manager. In this role, you will assist the Workforce Engagement Communications Manager with supporting employee and labor relations and other centers of excellence within Human Resources to ensure strategic and consistent communications planning across the organization. You will be responsible for developing and delivering communication strategies that enhance the employee experience, foster engagement, and reinforce a culture of trust, respect and belonging. You will craft clear, compelling messages that inform, inspire, motivate, and connect employees with Mass General Brigham’s mission, values, and strategic goals. The ideal candidate must have a proven track record of supporting developing and implementing strategies and programs in large, complex organizations, be comfortable building collaborative working relationships within highly matrixed organizations and be comfortable navigating ambiguity and change. Additionally, this role coordinates with leaders across the MGB Marketing and Communications team and the organization, to understand and distill high-level business priorities and translates those into actionable and coordinated internal communication programs in support of the systems overall mission and vision.

Requirements

Bachelor’s Degree in communications, business, health care, human resources or a related field required, master’s degree a plus.
3+ years of communications, marketing, human resources, employee engagement, change management and/or consulting experience
Knowledge and experience in Human Resources, Employee and Labor Relations, labor communications and bargaining processes, and HR operations preferred.
Experience in supporting employee engagement, building culture and/or change management during large-scale complex people, technology or process changes, including developing communications plans, stakeholder analysis, developing training materials and talking points and ability to create targeted messages for a variety of communications outlets.
A track record of consistently meeting deadlines, performance measures and service standards.
Must have strong verbal and written communication skills including a thorough understanding of correct grammar.
Knowledge of Mass General Brigham institutions, communication channels and processes a plus.
Knowledge and proficiency in the use of communication-based technology platforms.
Must be able to work well under pressure and deadlines and be flexible and adaptable to unexpected changes.
Knowledge of the principles, practices and techniques of employee engagement, change management and strategic communication development and delivery.
A solid understanding of how communication strategies, tactics and vehicles support employee engagement and culture-building as well as strategic communications.
Familiarity with managing activities supporting stakeholder analysis, change impact assessment, survey development, training materials, communications plans, workforce and executive communications.
Innovative mindset and able to research the latest trends, tools, and apps to support and build employee engagement and an enhanced employee experience leveraging communications.
Ability to understand and communicate complex ideas, including problem-solving skills necessary to gather and interpret data, and to diagnose needs.
Advanced interpersonal skills and a demonstrated ability to work effectively as a part of multiple teams/projects/initiatives.
Excellent public speaking and presentation skills.
Experience working within a large, matrixed organization.
Proven success in communication strategies across multiple channels and employee engagement.
Requires minimal direction from leadership and possesses the ability to learn quickly.
Demonstrates key characteristics of a world-class communication function including trust, focus, empowerment, accountability, and ownership and operating with a ‘one team’ mentality.
Effective communication skills, e.g., collaborative open style, working in teams, strong written and oral communicator, strategic problem solver with ability to execute plans, calm under fire, go-to person.
Excellent project planning and organizational skills, and the ability to assist with developing communication programs and logistics involving great detail.
The ability to operate effectively in a dynamic, fast-paced environment.
Requires minimal direction from leadership and possesses the ability to learn quickly.
Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

Responsibilities

Under the direction of the Workforce Engagement Communications Manager, collaborates with Human Resources and other functional areas, including Employee & Labor Relations, Talent, Total Rewards, other HR Centers of Excellence and the Office of General Counsel, supports designing communication strategies that foster a collaborative, supportive inclusive, respectful workplace environment.
Partners with key internal stakeholders to support programs related to employee and labor relations, compensation and benefits, employee engagement, and workplace excellence through targeted communication plans.
Assists with developing content that improves the employee experience, drives engagement and support connection across the organization.
Supports development of high-quality content that cultivates a positive workplace experience and a supportive culture based in trust, inclusion and respect via a variety of internal channels, including town halls, newsletters, intranet posts, presentations, videos, and more.
Collaborates with teams to deliver clear and transparent messaging during organizational changes, including changes to policies, programs and practices, ensuring employees are informed and supported throughout organizational transitions.
Under the direction of the Workforce Engagement Communications Manager supports issues management and emergency preparedness projects and initiatives.
Supports managing and evaluating internal communication channels, leveraging data and feedback to optimize reach and effectiveness.
Champions initiatives that reinforce a positive, respectful and trust-centered workplace culture.
Actively seeks and incorporates employee feedback into communication strategies to ensure alignment with employee needs and expectations.
Stays abreast of best practices, emerging trends and technologies in healthcare, human capital, human resources, labor and change management to continuously improve content and delivery methods.
In collaboration with the Workforce Engagement Communications Manager, makes recommendations for analyzing success of communications strategies and tactics through targeted metrics and supports evaluating and incorporating performance metrics and insights into strategic planning and communications initiatives to drive impact.
Supports other duties as assigned.