Senior Specialist, Technology Operations and Service 1
About The Position
About usNational Grid is hiring a Senior Technology Specialist for our Technology Operations and Service department in Buffalo, Albany, Syracuse and Pottsdam locations. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.Job PurposeThe Operations Support Specialist plays a critical role in supporting field operations, supervisors, and staff by ensuring seamless onboarding, training, IT support, equipment management, and system utilization. This position is responsible for maintaining operational efficiency through proactive support, training development, system testing, and compliance tracking across multiple platforms and business functions.
Requirements
- Strong technical background in IT support and training.
- Extensive understanding of Operational processes with a comprehensive grasp of day-to-day workflows
- Knowledge of National Grid's business operations, company policies and practices.
- Proficient in relevant software, e.g. Microsoft Office products (Excel, Word, PowerPoint). SAP
- Strong Leadership skills; team building skills
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Valid driver's license and willingness to travel.
- Analytical Thinking
- Attention to Detail
- Ability to interact seamlessly with technical IT and non-technical staff.
Responsibilities
- Learning Link Support – Assisting with platform issues, managing tickets, and tracking overdue training.
- Rollcall System Support – Assisting with user access, training management, and issue resolution within the Rollcall platform.
- Ability to develop training guides and materials for business applications to facilitate user understanding and efficiencies
- Crew Accounting Training – Educate field crews on proper procedures for accurate accounting entries
- OH Department IT Support – Providing device support for laptops, iPads, iPhones, and other equipment used by team members.
- Mobile Device Deployment – Overseeing the setup and distribution of iPads, iPhones, and other mobile devices.
- Mobile Device Training – Conducting training on effective use of mobile devices and related applications
- Accounting Discrepancy Resolution – Investigate and ensure quality control for accounting inconsistencies
- Oversee purchasing, configuration, and tracking of internal equipment to ensure compliance (e.g., AEDs, Burn Kits, Load Busters, rubber goods, grounds, hot sticks).
- Prescription Eyewear Program: Administer scheduling process
- AVLS equipment outage report - Preparing monthly reports and tracking the vehicles that require Code blue or AVLS tracking (Tickets for vehicles not responding to AVLS, coordinate Code Blue testing locally)
- Fleet Utilization - Monthly reports and work with supervisors to make sure vehicles/equipment are being charged appropriately
- Class A License training scheduling
- Monthly DVIRs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
