Senior Specialist, Technical Support Engineer / Wideband Watch Office (WBWO) Analyst

L3HHCM20

4d•$73,000 - $135,000

About The Position

L3Harris Technologies is seeking an experienced Senior Specialist, Technical Support Engineer to join our team as a Wideband Watch Office (WBWO) Analyst. The Wideband Watch Office provides oversight and monitoring of the Wideband SATCOM Operations and Management System Network (WSOMSNet) and engages the Wideband SATCOM Operations Centers (WSOCs) to maintain situational awareness of Wideband MILSATCOM’s space-based assets and ground control infrastructure status. The WBWO Analyst must be proficient in the duties of the Transmission Controller position at the WSOCs. The WBWO Analyst reports operational and maintenance issues to the Combined Space Operations Center (CSpOC). Work schedules are directed by the L3Harris Lead to ensure 24/7/365 coverage.

Requirements

Active Top Secret clearance with SCI eligibility
Bachelor’s degree and a minimum of 6 years of prior relevant experience; Or, Graduate degree and a minimum of 4 years of prior related experience; Or, in lieu of a degree, a minimum of 10 years of prior related experience
Minimum of 5 years of Wideband MILSATCOM (WGS and/or DSCS) experience working as a planner, manager, and/or controller
Ability to travel up to 10%

Nice To Haves

DoD 8570.01-M IAT Level 2 certification (e.g., Security+ CE, CySA+, GICSP, GSEC, SSCP, CCNA Security, CND)
Experience in the use of Information Technology (IT) tools
Ability to plan, implement, verify, and troubleshoot local and wide-area enterprise networks
Strong enterprise network troubleshooting skills (Cisco IOS, IP routing, EIGRP)
Strong skill set with Microsoft Office applications
Demonstrated ability to work and grow in a dynamic, fast-paced, team-oriented environment and support critical operations during standard and non-standard working hours
Experience implementing patches, scanning, remediating findings, and auditing; working knowledge of RMF and cybersecurity requirements
Experience supporting DoD/government customers

Responsibilities

The WBWO Analyst utilizes the following primary tools to perform oversight and monitoring tasks: DOSS – DSCS Operational Support System; CNPS – Common Network Planning Software; WRMS – Wideband Remote Monitoring Sensor; and GTC3S – Global Terrestrial Critical Control Circuit Subsystem
Provides Wideband support as it relates to the duties of the Consolidated-Satellite Systems Expert (C-SSE)
Monitors and maintains situational awareness of Wideband MILSATCOM’s space-based assets and ground control infrastructure status, including all activities related to the WSOCs and RSSCs
Reviews proposed satellite command plans and provides troubleshooting assistance to the WSOCs, RSSCs, and SATCOM terminals
Maintains current knowledge of all Transmission Controller Operating Instructions contained in the Wideband Controllers Guide (WCG) and follows those instructions
Reviews the Control Change Queue in CNPS and documents changes to the CNPS plan
Verifies the performance of transmission links for all assigned satellites by using the WRMS
Analyzes appropriate 8-Hour Reports to verify transmission and terminal performance and status
Engages with the WSOCs to perform adjustments necessary to achieve established operating parameters
Assists any WSOC in identifying, troubleshooting, and eliminating anomalous transmission and payload conditions
Provides assistance with development and review of policy and procedural documents
Reports operational and maintenance issues to CSpOC, as required
Performs all required reporting to the appropriate agencies
Completes and submits DORs in accordance with applicable guidance
Coordinates enterprise terminal ASIs and emergency outages with appropriate agencies
Reviews relevant DIMS reports daily
Reviews alarms for the past 24 hours in WRMS daily
Completes and submits AARs in accordance with applicable guidance
Maintains situational awareness of the WSOMS network using SolarWinds
Interfaces with all SMEs and program assets to assist with fault isolation
Assists with primary troubleshooting and anomaly resolution for all mission systems within the WSOC’s shift work, providing 24/7/365 coverage
Promotes a culture of safety in all aspects of the job
Establishes and maintains up-to-date cybersecurity configurations based on DISA STIGs and IAVM Notices