Senior Technical Support Specialist
About The Position
Versapay turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum â Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually. Weâre looking for a Customer Care Specialist to support customers using Sage Intacct, ensuring a seamless experience and timely resolution of inquiries. This role is key in delivering high-quality support, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction.
Requirements
- Experience supporting Sage Intacct and/or Vital Edge (AP, AR, cash management, or general ledger modules preferred)
- Background in customer support, customer care, or helpdesk environments
- Strong troubleshooting and problem-solving skills
- Excellent communication skills (written and verbal)
- Ability to manage multiple priorities in a fast-paced environment
- Familiarity with ticketing systems (e.g., Intercom, Zendesk, Salesforce, etc.)
- Basic accounting knowledge is a plus
Nice To Haves
- Experience with ERP systems or financial software (NetSuite, QuickBooks, etc.)
- Understanding of integrations and data flow between systems
- Strong attention to detail and organizational skills
- Customer-first mindset with a proactive approach to issue resolution
Responsibilities
- Provide front-line support for customers using Sage Intacct, addressing inquiries via ticketing systems, chat, call, or email
- Troubleshoot functional and basic technical issues related to Sage Intacct and integrated solutions
- Review and triage support tickets, ensuring proper prioritization and timely resolution
- Escalate complex issues to L2/technical teams with clear documentation and context
- Assist in queue management, ensuring SLAs and response times are met
- Educate customers on product features, best practices, and workflows
- Collaborate with internal teams (Product, Engineering, and Implementation) to resolve issues efficiently
- Maintain accurate records of customer interactions and resolutions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
