Senior Specialist, Program Management - Portland OR

APL Logistics • Portland, OR

8h • Hybrid

About The Position

OVERVIEW: The incumbent is daily customer service tasks and routine reporting, ensuring stability in the customer experience. The role will work towards KPIs and SLAs for defined customer program. The role will support proposals for optimization of the customer program across active geographies.

Requirements

• Initial experience within logistics/program management (Preferred 1-3 years)

Responsibilities

• Program Management Meet KPIs and SLAs of customer programs within the accounts that are assigned
• Support KAM and Advisors Program Management with reporting for assigned accounts
• Delivery of daily customer service tasks for assigned accounts
• Collaborate with internal and external partners that are involved in the delivery of defined customer programs
• Customer Experience Flag recurring internal process failures/ redundancies/ problems
• Support program improvements by gathering relevant data, flagging issues and supporting implementation of new processes
• Serve as first point of contact with customers

Benefits

• PTO
• 6 days sick time
• 9 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed