Senior Specialist, Program Management - Portland OR
About The Position
The incumbent is daily customer service tasks and routine reporting, ensuring stability in the customer experience. The role will work towards KPIs and SLAs for defined customer program. The role will support proposals for optimization of the customer program across active geographies. MAKING THE IMPOSSIBLE, POSSIBLE APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems. AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.
Responsibilities
- daily customer service tasks
- routine reporting
- ensuring stability in the customer experience
- work towards KPIs and SLAs for defined customer program
- support proposals for optimization of the customer program across active geographies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
