Senior Specialist, Partner Integrations

DoorDash USA • Chicago, NY

3d

About The Position

About the Team The Partner Integrations team connects DoorDash technology with the systems our merchants rely on. We support a mix of core products and new bets, building high-quality integrations that unlock growth, efficiency, and operational excellence for merchants at scale.. As DoorDash expands the scale and breadth of integrated offerings, we are seeking talented individuals to join us and shape the future of our partner ecosystem. This role sits on our New Bets pod, which is responsible for incubating and scaling new integration types within fast-growing areas of the business. About the Role DoorDash is looking for a Senior Specialist who will manage and optimize integrations with third party point-of-sale systems, online ordering providers, and aggregators used by our top restaurant partners. Externally, you’ll serve as the Technical Account Manager representing Integrations at DoorDash. Internally, you’ll strategize with our cross-functional DoorDash teams to build & operate world class integrations. This will include technical project management, go-to-market initiatives, data analysis, issue triaging, and client relationship management. You will report into a Manager on our Partner Integrations team. This team is a part of DoorDash’s Merchant Strategy & Operations organization. You’re excited about this opportunity because you will… Own the success of our Partner integrations by driving initiatives across technical teams, third party partners, and internal business stakeholders Identify, resolve, and escalate day-to-day integration-related issues Serve as the voice of DoorDash in managing external relationships with our partners, leading implementation and process improvement Partner with product, engineering, and strategy & operations to discover & drive opportunities for improvement that come from data analysis and develop strategies to build and scale our integration platform You’ll help define the integrations roadmap in collaboration with other product and operations owners We’re excited about you because… You’re a problem solver - You like being presented with difficult problems, getting into the weeds to triage for root cause, & coming up with a plan You’re a relationship-builder – You can influence and motivate people at all levels across a variety of job functions, both internally & externally You are detail-oriented – You are process driven & highly organized, with a passion for capturing all details in a way that is understandable to both business and tech You’re a project manager - You have strong project & program management skills with a demonstrated ability to manage numerous engagements at once You are analytical – You are able to interpret complex data and synthesize it into business insights that drive product prioritization

Requirements

• 2+ years of experience leading technology integrations / implementation with partners
• Demonstrated technical knowledge of integrations, APIs and, webhooks
• Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
• Hands-on working SQL experience to troubleshoot and self-serve
• Excellent written and verbal communication skills
• Bachelor’s degree required

Responsibilities

• Own the success of our Partner integrations by driving initiatives across technical teams, third party partners, and internal business stakeholders
• Identify, resolve, and escalate day-to-day integration-related issues
• Serve as the voice of DoorDash in managing external relationships with our partners, leading implementation and process improvement
• Partner with product, engineering, and strategy & operations to discover & drive opportunities for improvement that come from data analysis and develop strategies to build and scale our integration platform
• You’ll help define the integrations roadmap in collaboration with other product and operations owners

Benefits

• a 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• a mental health program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees