Senior Specialist, Human Resources

Ford•Dearborn, MI

About The Position

WorkForce Software is an industry leader in SaaS solutions for WorkForce Management. Lead and serve as the subject matter expert for one specific workforce management process area that impacts hourly employees, such as timekeeping, attendance, absence management, or scheduling. Actively participate in all phases of the project to implement the new workforce management system, including design, testing, deployment, and ongoing support. Collaborate extensively with various stakeholders across HR, IT, Finance, and Operations in different locations to gather business requirements, design processes, and ensure the business needs ("voice of the customer") are met. This may include gathering unique requirements for teams in Canada. Ensure the implemented solutions comply with all relevant US federal/statutory laws and contractual agreements, including national and local Collective Bargaining Agreements (CBAs). Participate in business process design, including workshops and analyzing current versus future state processes. Define and document end-to-end business processes as they will function within the new system for your assigned area. Review system functionality, validate configuration decisions, and support testing efforts, including developing test scenarios and supporting User Acceptance Testing (UAT) with business users. Maintain project documentation, including updating process documents and tracking progress through KPIs, application metrics, reports, and dashboards for your specific module. Support the development and execution of communication, training, and change management strategies for the new system. Assist with deployment activities and provide HR process expertise and support to local teams both before and after the system goes live, helping them adapt to the changes and become comfortable with the new tools. Support local teams on their change journey and help develop system advocates within the business. Established and active employee resource groups

Requirements

5+ years' experience in Human Resources
Bachelor's Degree
Demonstrated project management skills.
Working knowledge of all Microsoft Office applications
Strong analytical, problem solving, and organization skills
Strong interpersonal, negotiation and persuasion skills
Confident communication skills (written and verbal)
Conflict management skills
Team-oriented, strong drive for results

Nice To Haves

Previous manufacturing plant experience
Working knowledge of TWOS and/or WF1 timekeeping applications.
Previous union contract negotiations experience; knowledge of UAW Collective Bargaining Agreement (CBA).
Working knowledge of hourly personnel applications (HCM), hourly payroll (HRIMS).
Preferred experience with US hourly position management.
Ability to analyze data and use technology to identify and diagnose business needs
Self-starter with strong time management skills and keen eye to details
Presence to successfully influence/interface with the peers, and UAW working partners

Responsibilities

Lead and serve as the subject matter expert for one specific workforce management process area that impacts hourly employees, such as timekeeping, attendance, absence management, or scheduling.
Actively participate in all phases of the project to implement the new workforce management system, including design, testing, deployment, and ongoing support.
Collaborate extensively with various stakeholders across HR, IT, Finance, and Operations in different locations to gather business requirements, design processes, and ensure the business needs ("voice of the customer") are met. This may include gathering unique requirements for teams in Canada.
Ensure the implemented solutions comply with all relevant US federal/statutory laws and contractual agreements, including national and local Collective Bargaining Agreements (CBAs).
Participate in business process design, including workshops and analyzing current versus future state processes.
Define and document end-to-end business processes as they will function within the new system for your assigned area.
Review system functionality, validate configuration decisions, and support testing efforts, including developing test scenarios and supporting User Acceptance Testing (UAT) with business users.
Maintain project documentation, including updating process documents and tracking progress through KPIs, application metrics, reports, and dashboards for your specific module.
Support the development and execution of communication, training, and change management strategies for the new system.
Assist with deployment activities and provide HR process expertise and support to local teams both before and after the system goes live, helping them adapt to the changes and become comfortable with the new tools.
Support local teams on their change journey and help develop system advocates within the business.