Senior Specialist Digital Experience

Staples Inc. • Framingham, MA

5h

About The Position

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team. The Senior Specialist, Digital Experience supports the execution of digital experience initiatives across Staples’ eCommerce platforms. This role focuses on implementing site enhancements, analyzing performance data, and collaborating with partners across marketing, technology, analytics, and UX to improve usability, engagement, and conversion. The position requires strong execution skills, sound judgment within established frameworks, and the ability to independently manage moderately complex assignments that advance broader digital experience strategies.

Requirements

• Strong problem‑solving and analytical skills with close attention to detail
• Ability to manage multiple priorities and consistently deliver high‑quality work within deadlines
• Clear written and verbal communication skills
• Collaborative mindset with the ability to work effectively across cross‑functional teams
• Proactive, self‑directed approach with accountability and sound judgment
• 2+ years of progressively responsible experience in digital experience, eCommerce, digital marketing, analytics, or a related field
• Experience supporting digital experience initiatives across web and/or mobile platforms
• Working knowledge of digital analytics tools such as Google Analytics or Adobe Analytics
• Hands‑on experience supporting A/B testing, usability testing, or conversion optimization efforts
• Familiarity with CMS tools and digital platforms used to manage site content or features
• Ability to independently manage assigned tasks and small projects within defined timelines
• Demonstrated ability to collaborate effectively with cross‑functional partners

Nice To Haves

• Bachelor’s degree in Digital Marketing, Business, Information Technology, Analytics, or a related field, or an equivalent combination of education and experience
• Experience supporting eCommerce or high‑traffic consumer digital platforms
• Working knowledge of UX/UI principles and experience partnering with design teams
• Exposure to Agile or project management tools such as Jira or Asana
• Experience preparing performance reports or dashboards for business stakeholders
• Certification in digital analytics, UX, or digital marketing (e.g., Google Analytics or UX certification)

Responsibilities

• Execute digital experience initiatives across web and app platforms aligned to business and customer experience goals
• Support site enhancements, feature launches, and optimization initiatives by translating requirements into actionable execution plans
• Conduct and analyze A/B testing, usability testing, and customer feedback to identify opportunities for continuous improvement
• Monitor digital performance metrics and provide insights and recommendations to improve engagement, conversion, and customer satisfaction
• Partner cross‑functionally with marketing, merchandising, technology, analytics, and UX teams to deliver coordinated digital initiatives
• Contribute to digital roadmaps and support small projects or components of larger initiatives
• Maintain documentation, testing results, and reporting to support visibility, governance, and knowledge sharing
• Stay current on digital experience best practices, tools, and trends relevant to eCommerce

Benefits

• Inclusive culture with associate‑led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed