Senior Specialist, Customer Strategy

Grainger Businesses • Lake Forest, IL

16d • $93,000 - $154,900 • Hybrid

About The Position

The Senior Specialist, Customer Strategy is responsible for researching attractive business opportunities for Grainger and help develop customer strategies to drive incremental growth. This role supports the development of execution plans and coordinates with business units to implement strategic objectives. Partners with cross-functional teams responsible for executing a variety of customer growth tactics within the identified opportunity, including (but not limited to) product assortment changes, pricing adjustments, customized marketing campaigns and sales force education.   This is a hybrid position that is onsite in Lake Forest 3 days a week.

Requirements

• Bachelor's Degree or equivalent experience in Business, Finance, Economics, or a related field
• 3+ years of experience in a strategy-oriented role.
• Experience working in large B2B businesses, ideally focused on the industrial supply MRO market.
• Experience with researching industries and customers to synthesize findings to contribute to the development of customer strategies.
• Experience with analytics, including gathering, interpreting, and synthesizing data to generate actionable insights that inform strategic business decisions.
• Experience leading projects and influencing cross-functional stakeholders to prioritize and execute initiatives.

Responsibilities

• Monitor emerging threats / opportunities in the market and conduct research to stay ahead of market trends and provide insights that will inform strategic decision-making
• Identify and research attractive new business opportunities (e.g., industries, customers, products) and support development of customer strategies to drive incremental growth
• Analyze complex data and translate findings into actionable insights.
• Synthesize research and data analysis findings into presentations that articulate key elements of the strategy and go-to-market execution plans.
• Partner with cross-functional teams (e.g., Merchandising, Coverage, Marketing, Sales Enablement, Sales) to implement growth opportunities to drive growth via improved offer (e.g., product, price, service) or tailored go-to-market touches (e.g., coverage, sales, marketing)

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees