Senior Specialist, Customer Communications

Comcast • Philadelphia, PA

2d

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Senior Specialist, MDU Product Support Communications, will be responsible for leading the development of communications for our MDU audience, including property managers and residents. This includes copy writing for various tactics to existing customers, as well as managing creative development of MDU marketing materials. This role will primarily be the day-to-day contact for MDU field teams and manage the execution of field teams’ communication needs. The Senior Specialist, MDU Product Support Communications will support the Senior Manager, Product Support Communications, in other product service communications efforts, including managing projects and launching new products. This role requires a high degree of collaboration with many teams from across the organization, including Legal, Product, EBI, Sales, Brand, Marketing Communications, Regions, as well as outside creative agencies and vendors. Job Description Core Responsibilities Lead the development of and execute service communication tactics to the MDU audience Serve as liaison for the MDU field teams and ensure communications needs are met Participate in new product launches and changes by planning service communications and tracking project progress Maintain and manage materials on the marketing ordering portal. Support organization and execution of all new MDU product customer journeys Partner with product, EBI and sales teams to ensure communication intake and process efficiencies Support Senior Manager in other product service related communications programs as needed Key Competencies Include To be successful in this role, the candidate must: Keep the customer experience at the forefront of everything they do. Be able to collaborate with cross functional partners and have excellent relationship management skills. Have a strong creative instinct. Have strong communications skills.

Requirements

• Bachelor's Degree or equivalent.
• Generally requires 3-5 years related experience.
• Communications experience with strong command of written language including grammar, tone, and voice.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Responsibilities

• Lead the development of and execute service communication tactics to the MDU audience
• Serve as liaison for the MDU field teams and ensure communications needs are met
• Participate in new product launches and changes by planning service communications and tracking project progress
• Maintain and manage materials on the marketing ordering portal.
• Support organization and execution of all new MDU product customer journeys
• Partner with product, EBI and sales teams to ensure communication intake and process efficiencies
• Support Senior Manager in other product service related communications programs as needed

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees