Senior Specialist, Customer Care

RXO, Inc.•Marietta, GA

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As the Senior Specialist, Customer Care, at RXO you will deliver exceptional service to our customers and the internal team. Are you ready to put your skills to work for a rapidly growing company? On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Requirements

High School Diploma or equivalent
2 years of Customer Service Experience in a Call Center Environment
Strong Fluency user of Windows applications and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
Strong verbal communication and conflict‑resolution skills
Advanced problem‑solving and decision‑making abilities
High attention to detail and strong organizational skills
Typically 2+ years in customer service or escalation support

Nice To Haves

1-3 years of logistics or transportation experience
Understanding of widely known and emerging tools, technologies and social applications
Demonstrated group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization
Ability to perform complex analysis of data, processes, policies, procedures and/or systems

Responsibilities

Handle escalated calls with professionalism, empathy, and a calm demeanor, even in high‑stress situations.
Document interactions thoroughly and ensure follow‑through until the issue is fully resolved.
Update , and close tickets within the ticketing system