Senior Customer Care Specialist - Fraud

OneMain Financial • Evansville, IN

19d • Hybrid

About The Position

The Senior Customer Care Specialist is a valued member of the Executive Office of Customer Care (EOCC) Fraud team. Must use sound judgment to classify fraud concerns consistently, accurately, and in a timely manner, coordinate with internal departments to determine Fraud status, and communicate with consumer directly on their fraud concerns. In the Role Promptly and accurately capture customer concerns in the complaint management system. Promptly and accurately route customer concerns, using the complaint management system, to the Enterprise Fraud Group (EFG). Communicate OMF fraud determinations to the consumer. Establishes effective, professional rapport with both internal and external customers.

Requirements

• High School Diploma or GED required
• 1-2 year of customer service experience
• Strong time management skills
• Possess objective analytical, problem-solving skills.
• Ability to verbally communicate with internal and external customers effectively.
• Strong data entry and computer knowledge.
• Experience in working in a goal driven environment
• Strong attention to detail.

Nice To Haves

• Production environment experience preferred.

Responsibilities

• Promptly and accurately capture customer concerns in the complaint management system.
• Promptly and accurately route customer concerns, using the complaint management system, to the Enterprise Fraud Group (EFG).
• Communicate OMF fraud determinations to the consumer.
• Establishes effective, professional rapport with both internal and external customers.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED