Senior Solutions Integration Engineer (Seattle)

GeoComply • Seattle, WA

55d • $120,000 - $180,000 • Hybrid

About The Position

GeoComply is seeking a highly technical and customer-focused Senior Solutions Integration Engineer to join our Product and Engineering organization. In this critical role, you will be the primary technical bridge between our key customers and our product development lifecycle, ensuring successful integrations and driving product improvements based on direct customer feedback. You will be responsible for deeply understanding our customers' technical environments, integration challenges, and requirements. By translating these insights into actionable technical specifications and user stories, you will directly influence our product roadmap and contribute to delivering solutions that meet their needs effectively. The ideal candidate is a hands-on technical expert with a strong customer-centric mindset and the ability to engage in deep technical discussions with customers. You will be adept at collecting valuable feedback, prioritizing it for the product backlog, and collaborating closely with the engineering team to deliver seamless integrations and valuable new features.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Experience working with SDK integrations for browser solutions and/or mobile applications (Android/iOS), demonstrating a strong understanding of integration principles.
• Proven experience in a technical role (e.g., Software Engineer, Solutions Architect, Technical Consultant, Customer Success Engineer, Customer Engineer, Integration Engineer) with substantial direct customer interaction and a focus on technical problem-solving.
• Experience in a customer-facing technical role with responsibilities for understanding customer needs and translating them into technical requirements.
• Strong understanding of software development lifecycles, API integrations, and technical architecture principles.
• Excellent technical communication and presentation skills, with the ability to explain complex technical concepts clearly and concisely to both technical and non-technical audiences.
• Demonstrated experience working closely and collaboratively with engineering teams to deliver technical products or features, particularly focusing on integration aspects.
• Proven ability to influence technical discussions and contribute to technical decision-making within a product development context.
• Familiarity with agile development methodologies and backlog management.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer integration challenges.

Responsibilities

• Serve as a technical point of contact for all customers throughout their integration journey and beyond, gaining a deep understanding of their technical environments, challenges, and integration requirements.
• Conduct in-depth technical discussions with customers to analyze their integration needs and translate them into clear, detailed technical specifications, integration plans, and user stories for the engineering team.
• Collect, analyze, and prioritize customer feedback related to integrations and product functionality, ensuring valuable insights are incorporated into the product backlog.
• Work closely with the Product Management team to align customer needs with the product roadmap, particularly focusing on integration-related requests.
• Collaborate directly with the engineering team to brainstorm technical solutions, ensure the feasibility of integration requests, and facilitate smooth implementation.
• Communicate complex technical concepts and integration processes effectively to customers, sales teams, and internal stakeholders.
• Assist existing customers with technical integration inquiries, providing direct support for complex issues and escalating appropriately to the engineering team when necessary.
• Proactively seek to understand the competitive landscape in relation to integrations and product features, providing insights based on customer interactions and market awareness.

Benefits

• Performance-based bonus
• Equity plans
• Paid vacation and sick days
• Extended health benefits
• Generous Learning & Development Allowance
• Sports and Physical Wellness budget (30% of L&D Allowance)
• Charitable and DEI initiatives
• Team-building events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 501-1,000 employees