Senior Solutions Engineer

Heidi • New York, NY

16h • Onsite

About The Position

As a Senior Solutions Engineer, you’ll serve as the technical leader during the sales process, helping prospects understand what’s possible with Heidi, guiding integration feasibility, and ensuring a smooth transition into implementation.
You’ll work closely with Account Executives, Solutions Architects, Product, and Engineering to navigate high-stakes enterprise requirements, including EMR integrations, SSO, custom data workflows, and security architecture. You’ll bring technical credibility, customer empathy, and a strong sense of ownership to every deal.

Requirements

• 5+ years of experience in Sales Engineering or Solutions Architecture, preferably in SaaS, healthcare, or enterprise software.
• Strong working knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards.
• Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences.
• Comfortable operating autonomously in a fast-paced, early-stage environment.
• A trusted partner to sales and a credible voice in the room with technical leaders on the customer side.

Nice To Haves

• Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors is highly valued (FHIR/HL7 familiarity a plus).
• Experience in healthtech, startups, or regulated industries.

Responsibilities

• Technical Discovery & Qualification: Lead deep technical discovery with enterprise and mid-market prospects to uncover integration, security, and compliance needs.
• Solution Design: Collaborate with product and engineering to design tailored solutions that meet customer requirements while aligning with Heidi’s platform roadmap.
• Product Demos & Technical Presentations: Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
• RFP & Security Review Support: Own technical responses for RFPs, security assessments, and due diligence requests with attention to detail and accuracy.
• Deal Acceleration & Objection Handling: Proactively surface and resolve technical concerns that slow down the sales process — acting as a trusted technical advisor to the customer.
• Post-Sales Handoff & Feedback Loop: Partner with implementation teams to ensure a smooth transition post-signature and provide feedback to product and engineering from the field.

Benefits

• Healthcare, Dental, Vision benefit options
• 401k with 3% match
• Personal development budget of $500 per annum
• Learn from some of the best engineers and creatives, joining a diverse team
• Become an owner, with shares (equity) in the company, if Heidi wins, we all win
• The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
• The opportunity to fast track your startup career!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed