Senior Solutions Engineer (Remote)

Experian • Madison, MS

9h • Remote

About The Position

As a Senior Solutions Engineer, you will contribute important product, technical, and industry expertise to help team efforts to win new business and service existing accounts.
The Senior Solutions Engineer will influence pre-sales strategy and apply Experian Marketing Services (EMS) Identity and Collaboration solutions to best meet client goals. You will become an expert in varying requirements and use cases across our broad portfolio of customers and develop the skills to configure, implement, and support client data flows.
The Senior Solutions Engineer must explain the EMS product positioning to business and technical audiences while maintaining customer relationships. Knowledge of digital and offline marketing, combined with technical and analytical expertise, is necessary to explain details, answer questions, and architect solutions using EMS technology.
In this client-facing role, you will work with the EMS Product Management and Engineering teams to create solutions and enhance EMS products based on customer feedback and market demand.
You will report to the Director, Graph Solutions.

Requirements

• 5+ years of experience as a Solutions Engineer or Solutions Consultant.
• Knowledge of digital and offline marketing, data, and underlying technology .
• Experience asking critical questions to scope projects, qualify/disqualify opportunities, and gather detailed product requirements.
• Experience authoring client narratives, presentations, and reports to convey value.
• Proficient in data analysis and SQL.
• Knowledge of core internet/web technologies and digital marketing/advertising technologies (AdTech).
• Experience managing multiple client and prospect accounts simultaneously.

Responsibilities

• Be an AdTech solutions consultant and a technical product expert during client meetings to explain EMS solutions and value.
• Create narratives, presentations, and reports to convey EMS value to prospects and clients.
• Organize and provide responses to functional and technical elements of RFIs/RFPs.
• Be the primary technical contact for follow-up questions, pilot and integration setup, and to provide documentation.
• Gather technical requirements from clients and work with the EMS Product team to architect solutions.
• Manage client data ingestion process for pilots and tests.
• Configure client solutions using standard EMS Identity and Collaboration products.
• Collaborate with internal service teams to lead the delivery and support of bundled product offerings.
• Escalate, track, and resolve client implementation issues.
• Document and report relevant marketplace insights and client requests to inform future product development.
• Work with Product and Engineering teams to develop custom solutions within the product development framework.
• Be the technical resource to support ongoing business development projects.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed