Senior Solutions Engineer, Mid Market
About The Position
GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot. GitHub is expanding its Solutions Engineering team and we're seeking experienced professionals to enhance our pre-sales support of our Mid-Market customers. As a Senior Solutions Engineer, you'll align technology solutions with customer needs and serve as a trusted advisor. The ideal candidate will be a key partner in driving technology adoption and integration, helping customers maximize GitHub’s value while gaining hands-on experience in solving complex technical challenges, deepening industry expertise, and influencing strategic decision-making.
Requirements
- 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR Doctorate in Computer Science, Information Technology, Engineering, or related field
- OR equivalent experience.
- Experience owning all technical aspects of the sales cycle from discovery to qualification to proof-of-concept design/execution to post-sales transition.
- Familiarity with modern development workflows (e.g. AI coding assistants, agentic development tools, CI/CD, DevOps, and security best practices).
- Ability to travel up to 25% when needed.
Nice To Haves
- 8+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience .
- 2+ year(s) experience in digital transformation using software modernization to drive customer business outcomes.
- 2+ year(s) experience in business consulting, consultative selling, or customer facing experience.
- Proficiency in enterprise software development and application security practices, including experience with SAST, DAST, and SCA tools, as well as a deep understanding of GitHub Advanced Security and CodeQL.
- Demonstrated success in technical consultative selling, with the ability to engage in strategic discussions with customers and influence decision-making processes.
- Demonstrated success in driving customer satisfaction and retention through proactive support and relationship management, showcasing an ability to build long-term partnerships.
Responsibilities
- Develop and maintain technical relationships in the pre-sales stage with business customers and prospects, acting as a key technical point of contact to ensure customer satisfaction and product adoption.
- Collaborate with the Mid-Market Sales teams to identify customer business requirements, match them to product features, and provide live demonstrations of the GitHub Enterprise platform.
- Serve as an intermediary between sales and technical teams, communicating customer feedback to influence product strategy and contributing to internal knowledge bases.
- Educate prospects on product implementation and usage, while advocating for customer interests by sharing feedback within GitHub.
- Assist customers in integrating GitHub with existing development tools and workflows, providing technical guidance on DevOps pipelines, code deployment options, and network infrastructure.
- Maintain awareness of trends in the Source Control Management industry and contribute to both internal and customer documentation to support product usage and adoption.
- Articulate the value of DevOps and DevSecOps practices, including AI-assisted development workflows, to external stakeholders through pre-sales presentations, product demonstrations, and technical documentation.
- Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or training sessions for customers.
- Participate in the development of sales strategies by providing technical insights and competitive analysis to help position GitHub's offerings effectively against the competitors.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
