Senior Solutions Engineer - Merchant Services

First American Payments Systems • Fort Worth, TX

2d • Hybrid

About The Position

Why join us: There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization. We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Hybrid schedule, allowing you flexibility to work from home/remote several days per week Own complex pre-sales engagements for ISV and enterprise prospects, translating business needs into scalable solutions on our payments APIs/SDKs. You’ll lead discovery, design architectures, deliver outcome-driven demos/POCs, de-risk integrations, and partner with AEs, Product, and Implementation to accelerate time-to-value and win rates. Lead technical discovery and map use cases to platform capabilities; translate requirements into technical solution guides; include success criteria, risk and proposed implementation plan. Configure and deliver technical demos/POCs to showcase capabilities such as hosted payment vs embedded form set-ups to influence multi-stakeholder decisions with Sales Reps. Maintain and continuously improve Deluxe's demo flows, technical solution guides, diagrams, Postman/SDK packs, objection handling, and reusable demo flows. Collaborate cross-functionally to integrate solution insights into product feedback loops, roadmap inputs, API enhancements and documentation needs. Coach/peer-mentor Solutions Consultants; model best practices in discovery, storytelling, and documentation. Serve as technical lead on RFPs and enterprise evaluations.

Requirements

• Bachelor’s degree and 3 years of relevant experience or HS/GED and 7 years of relevant experience
• Fluency in API integrations (JSON), HTML, CSS
• Proven enterprise demo/POC ownership, value selling and executive communication.

Nice To Haves

• Payments domain expertise: Understands end-to-end payment flows and the ecosystem of gateways, acquirers, token vaults, and ISV partners.
• Experience with implementation/support; contributions to onboarding or continuous learning programs.
• 4–6 years in Solutions/Sales Engineering or Technical Consulting
• Customer-centric & consultative: Adept at identifying client pain points and aligning technical solutions with business outcomes.
• Payments domain expertise: Understands end-to-end payment flows and the ecosystem of gateways, acquirers, token vaults, and ISV partners.
• Cross-functional collaboration: Comfortable working with Sales, Product, Implementation, and Compliance teams.
• Clear communicator: Able to translate technical concepts for non-technical stakeholders and present complex architectures simply.
• Customer-centric & consultative: Adept at identifying client pain points and aligning technical solutions with business outcomes.

Responsibilities

• Own complex pre-sales engagements for ISV and enterprise prospects, translating business needs into scalable solutions on our payments APIs/SDKs.
• Lead discovery, design architectures, deliver outcome-driven demos/POCs, de-risk integrations, and partner with AEs, Product, and Implementation to accelerate time-to-value and win rates.
• Lead technical discovery and map use cases to platform capabilities; translate requirements into technical solution guides; include success criteria, risk and proposed implementation plan.
• Configure and deliver technical demos/POCs to showcase capabilities such as hosted payment vs embedded form set-ups to influence multi-stakeholder decisions with Sales Reps.
• Maintain and continuously improve Deluxe's demo flows, technical solution guides, diagrams, Postman/SDK packs, objection handling, and reusable demo flows.
• Collaborate cross-functionally to integrate solution insights into product feedback loops, roadmap inputs, API enhancements and documentation needs.
• Coach/peer-mentor Solutions Consultants; model best practices in discovery, storytelling, and documentation.
• Serve as technical lead on RFPs and enterprise evaluations.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees