Senior Solutions Engineer, Insurance

Kizen • Austin, TX

5d • $120,000 - $150,000 • Hybrid

About The Position

Are you a tech-savvy problem-solver with a passion for creating world-class customer experiences? Ready to play a key role in transforming how businesses harness the power of AI? If so, this is your moment. We’re looking for a Senior Implementation Engineer/Senior Solutions Engineer who’s ready to roll up their sleeves, collaborate with clients, and drive meaningful change through innovative software solutions. This isn’t just a job — it’s a front-row seat in shaping the future of AI-powered business platforms. This is a career-defining opportunity to be part of something truly special. As a Senior Solutions Engineer at Kizen, you’ll be at the intersection of cutting-edge tech, operational transformation, and customer success. You’ll work directly with clients, customizing our rapidly growing low-code platform for everything from sales to marketing and operations — all while building scalable, data-driven solutions that make a real impact. You’ll be surrounded by high-performing, mission-driven teammates and work closely with our implementation, product, and data teams. The work you do won’t just be noticed — it’ll be celebrated.

Requirements

• 7+ years of SaaS implementation experience — bonus points for working directly with clients
• A deep love for tech, data, and using both to drive better outcomes
• Hands-on experience with data transformation (Excel, Python, ETL/API work)
• Experience configuring customizable, low-code platforms
• Excellent communicator — you’re equally confident speaking to a developer or a CEO
• A knack for teaching others — whether it’s running a training or creating killer documentation
• Proactive mindset: you don’t wait for problems to come to you — you go find them (and fix them)
• Obsessive attention to detail — you take pride in precision
• A growth mindset: you're hungry to learn, adapt, and level up every single day
• Excitement about working from the Austin office 4 days a week

Nice To Haves

• 7+ years of SaaS implementation experience
• Experience in insurance or healthcare verticals
• Fluent in SQL, Excel wizardry, or Python scripting
• Experience with automation tools like Workato
• Prior work with BPM or CRM platforms
• Background in project management or consulting
• A desire to lead, grow quickly, and leave a legacy

Responsibilities

• Transforming client needs into powerful solutions using our low-code platform
• Guiding clients through the entire deployment journey — from kickoff to go-live
• Working with APIs, automation tools (like Zapier/Workato), and data pipelines to build seamless integrations between platforms
• Cleaning and transforming data to ensure every field lands in the right place, at the right time
• Delivering hands-on training to help clients unlock the full potential of Kizen
• Continuously identifying areas to improve processes using real-time data insights
• Tracking tasks, reporting progress, and proactively clearing blockers to keep things moving fast
• Becoming a trusted advisor to clients by translating technical complexities into simple, clear guidance

Benefits

• Career Growth Opportunities
• Engaging Work Culture
• Top-Tier Compensation
• Equity Package
• Healthcare Coverage
• Professional Development Stipends
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed