Senior Solutions Consultant II

PagerDuty • Atlanta, GA

1d • Hybrid

About The Position

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
PagerDuty is seeking a Senior Solutions Consultant to join our talented, customer-focused team! As Senior Solutions Consultant, you will report to the Solutions Consulting leadership team and partner closely with sales, customer success, and product teams to serve as a trusted advisor to our most strategic customers and prospects, designing and delivering solutions that drive business value and accelerate platform adoption. This is an exciting opportunity to make a significant impact in a rapidly growing market segment while working with enterprise customers to solve complex digital operations challenges. The ideal candidate has a strong technical background in SaaS and cloud infrastructure with a passion for consultative selling and customer success.

Requirements

• 5+ years in solutions consulting, pre-sales, technical account management, or similar customer-facing role
• Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
• Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
• Experience working with enterprise customers and navigating complex organizations
• Applicants must be currently authorized to work in the United States on a full-time basis

Nice To Haves

• Experience with PagerDuty or similar incident management platforms
• Familiarity with automation, observability, or ITSM tools
• Technical certifications (AWS, Azure, GCP, etc.)
• Excellent communication and presentation skills with ability to translate technical concepts for any audience
• Problem-solver with consultative mindset and willingness to travel as needed

Responsibilities

• Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops
• Develop and present tailored demonstrations, proof-of-concepts, and value propositions that clearly articulate ROI to technical and business stakeholders
• Advise customers on best practices for incident response, digital operations, and service reliability throughout pre-sales and implementation processes
• Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close
• Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees