About The Position
As a Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.
Requirements
- Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries.
- Proven experience with Cognigy or equivalent Conversational AI platforms.
- Demonstrated ability to resolve complex technical challenges.
- Strong capability to align technical solutions with business objectives.
- Exceptional ability to communicate technical concepts effectively.
- Applicants must be authorized to work in the United States without sponsorship.
- Proficient in JavaScript and Python; experience with back-end integrations.
- Front-End Design: HTML and CSS
- Back-End Development: server-side applications and data manipulation.
Responsibilities
- Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
- Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
- Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
- Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
- High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.
Benefits
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
- As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
- If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
