Senior Solution Architect

Optimizely • Austin, TX

33d

About The Position

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential! Introduction Senior Solution Architects are key members of the Customer Success team and work with customers in both our onboarding and ongoing phases of work. Senior Solution Architects are experts on Zaius and guide customers through custom integrations and provide ongoing advisory serving as Technical Account Managers for customers who continue to expand platform functionality through the integration of additional data sources. Solution Architects partner with multiple constituents internally - Product, Customer Success, and Engineering - acting as an escalation and advisor for Tier 2 Support Engineers.

Requirements

• Documented experience coding with Javascript, HTML, and CSS.
• Documented experience in backend web development such as Java, Ruby, Node, PHP, C#, or native mobile application development in Android or Objective-C/Swift.
• Demonstrate functional knowledge of web and mobile application architecture.
• World-class presentation skills. You feel comfortable leading presentations and demos of our platform to large groups, both technical and non-technical - in person and virtually.
• You can tie business problems to technical solutions and understand technical value propositions.
• You have excellent communication skills. You can easily relate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people.
• Experience in a consultative role with clients, partners, management, and peers.
• A demonstrated and proven capacity to quickly absorb new concepts and technologies.
• Familiarity with agentic patterns, and hands-on experience with agentic/AI workflow orchestration, SDK-driven extensibility, and modern LLM APIs (Gemini, OpenAI, etc.).
• Strong knowledge of Git, CI/CD practices and Docker
• Strong working knowledge of software engineering fundamentals, design patterns and principles, and engineering best practices for producing high quality code, and familiarity with modern software quality practices
• AI Knowledge
• Bachelor's degree preferably in Computer Science or Information Technology/Systems with equivalent work experience

Nice To Haves

• Experience in designing or developing web applications is a plus.

Responsibilities

• Serve as the technical lead and owner of technical deal strategy.
• Collaborate with Account Executive teams to identify and uncover customer business goals, needs, and pains.
• Establish credibility and explain our technical approach with Engineering and Product teams.
• Lead the technical implementation and day-to-day management of POCs, integrated into our customers' front and backend technology stacks - ensuring early customer success and a long-term business relationship.
• Prove the technical feasibility of the platform to highly technical and developer audiences.
• Own responsibilities for designing, building, and maintaining our demo systems, strategies, and resources.
• Stay on top of industry news, technology products, platforms and partners to ensure you and your team provide and maintain a deep industry and ecosystem expertise.
• Find ways to continually maximize efficiencies in the technical sales process and support sales efficiency across sales teams and segments.
• Custom development and launch of new sales products and customer integrations to our internal teams and customer community.
• Partner closely with our customer success/services teams to ensure continuity of an amazing customer experience - for life.
• Collaborate closely with Product and Engineering teams to help influence product roadmap based on market/customer requirements.
• Provide technical responses to RFPs and RFIs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 1,001-5,000 employees