Senior Software Implementation Specialist

Journal Technologies•Los Angeles, CA

6h•Remote

About The Position

Journal Technologies is seeking a high-energy, results-oriented project professional to support eCourt projects for our growing software and services company. The successful candidate will have a background in software rollouts, including requirements gathering, environment setup and install, configuration/development, training, go-live, and support. The Software Implementation Specialist (SIS) will work as a member of the eCourt team. The SIS is responsible for delivering contracted products and services, including reports, business rules, and general software configuration. The SIS will interact with customers as the primary representative for Journal Technologies and coordinate and complete a variety of activities during the configuration process. The Software Implementation Specialist will be a standing expert on Journal Technologies’ Product offerings, our internal implementation processes, and the customer’s business processes.

Requirements

Bachelor’s degree, or equivalent work experience, and knowledge of project management principles.
3+ years of professional, full-time experience with querying relational databases, preferably TSQL or PL/SQL
Proven experience as an Implementation Specialist, preferably within a similar environment.
Proven ability to maintain focus and work effectively with multiple demands
Knowledgeable on most: (Microsoft SQL database or Oracle database, and report software such as Jasper or Crystal Reports, Microsoft SQL reporting services, Java, Groovy, and Velocity)
Ability to demonstrate learning agility and critical thinking skills
Strong client relationship skills
Ability to work as part of a team to accomplish tasks
Must be able to recognize basic procedural issues as they arise, then escalate appropriately
The ability to learn and apply basic concepts in new situations
Proficiency in the latest web technologies and working knowledge of various operating systems
Excellent analytical skills and time management skills.
Top-notch interpersonal abilities.
Affinity for multitasking with precision.
Ability to travel to client sites.

Nice To Haves

Excellent Customer Service
Industry knowledge in Litigation

Responsibilities

Configure case management software using the built-in administrative user interface, including forms (screens), searches, and workflow
Creates business rules within the software using Groovy and Velocity
Gathers specifications for and reviews data conversion
Actively works on document/report specification gathering, development, and review
Conducts onsite administrative and user training and go-live assistance
Java fluency
Knowledge of Windows Server-based environments and networks
Knowledge of interfacing with REST and SOAP APIs

Benefits

Competitive compensation based on skills, experience, and years of service.
Quality medical, dental and vision coverage.
Competitive paid time off as well as paid holiday time.
401(k) retirement (US) and GRRSP (CDN) programs.
Annual professional development funds - $1,500 USD annual per employee.
Book subscriptions with an extensive library in each office for personal and professional growth.
Flexible working hours which you can coordinate with your supervisor.
Ability for employees to work from a remote location (e.g., home) or office.
Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.
Travel opportunities between Journal Technology offices and with clients.
We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.