Senior Software Implementation Specialist

Journal Technologies•Los Angeles, CA

4h•Remote

About The Position

Journal Technologies is seeking a high-energy, results-oriented project professional to support eSupervision projects for our growing software and services company. The successful candidate will have a background in software rollouts, including requirements gathering, environment setup and install, configuration/development, training, go-live, and support. The Software Implementation Specialist (SIS) will work as a member of the eSupervision team. The SIS is responsible for delivering contracted products and services, including reports, business rules, and general software configuration. The SIS will interact with customers as the primary representative for Journal Technologies and coordinate and complete a variety of activities during the configuration process. The Software Implementation Specialist will be a standing expert on Journal Technologies’ Product offerings, our internal implementation processes, and the customer’s business processes.

Requirements

Bachelor’s degree, or equivalent work experience, or PMP or CAPM certification
Analytical Thinker - effective at understanding problems and developing one or more approaches to solving the problem
Communication - possess effective verbal and written communication skills suited for technical audiences, peers, and clients•Proven experience as an Implementation Specialist, preferably within a similar environment.
Excellent customer service skills
9+ years of professional, full-time experience with querying relational databases, preferably TSQL or PL/SQL
Must be able to travel frequently for work

Nice To Haves

Working in software companies
Case Management software vertical
Legal Tech Sector Experience

Responsibilities

Configure case management software using the built-in administrative user interface including forms (screens), searches, and workflow
Create business rules within the software using Groovy and Velocity
Gather specifications for and review data conversion
Actively work on document/report specification gathering, development, and review
Conducts onsite administrative and user training and go-live assistance
Experience managing and leading a team of 5 – 10 people across different locations.

Benefits

Competitive compensation based on skills, experience, and years of service.
Quality medical, dental and vision coverage.
Competitive paid time off as well as paid holiday time.
401(k) retirement (US) and GRRSP (CDN) programs.
Annual professional development funds - $1,500 USD annual per employee.
Book subscriptions with an extensive library in each office for personal and professional growth.
Flexible working hours which you can coordinate with your supervisor.
Ability for employees to work from a remote location (e.g., home) or office.
Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.
Travel opportunities between Journal Technology offices and with clients.
We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.