Senior Software Engineer
About The Position
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are actively looking for a Senior Software Engineer with experience working with Auth Systems, Security & Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed.
Requirements
- 7+ years of software engineering experience.
- You are an expert in API/Java/Spring Security, Web-Auth, SSO, SAML, OAuth, Federation, IDP & CICP with 7+ years of related experience.
- Experience in scaling and performance tuning of database queries and microservices.
- Experience with distributed database systems like cockroach db, cassandra.
- You will apply your expertise of cloud computing stack, broad software technologies, and open source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.
- Dive deep into the software stack to troubleshoot and provide production support as needed.
- Work with a team of peers, share a passion for what they’re creating and pull your own weight.
- Bachelor’s degree in computer science or equivalent professional experience.
Nice To Haves
- Nice to have working experience with one of the major public cloud platforms, preferably GCP.
- Experience with Okta IAM is a plus.
Responsibilities
- Contribute to the next generation of Five9’s modern SaaS platform, providing businesses the ability to improve customer service through the power of AI in the Contact Center.
- You will play a critical role in developing a highly available, highly-scalable and reliable infrastructure for microservices with a primary focus on developing Identity and Access management system capable of handling OAuth, Security tokens, Identity of Five9 customers, partners and citizen developers.
- You will apply your expertise of cloud computing stack, broad software technologies, and open source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.
- Gain deep application-level knowledge of existing systems as well as contributing to their overall design.
- Dive deep into the software stack to troubleshoot and provide production support as needed.
- Work with a team of peers, share a passion for what they’re creating and pull your own weight.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
