Senior Software Engineer - Forward Deployed

OSTTRA•Cambridge, MA

10d

About The Position

Kensho is S&P Global’s hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and much more. At Kensho, we hire talented people and give them the autonomy and support needed to build amazing technology and products. We collaborate using our teammates' diverse perspectives to solve hard problems. Our communication with one another is open, honest, and efficient. We dedicate time and resources to explore new ideas, but always rooted in engineering best practices. As a result, we can innovate rapidly to produce technology that is scalable, robust, and useful. As a Sr. Forward Deployed Software Engineer at Kensho Labs, you’ll help S&P Global’s strategic clients transform their businesses through solutions such as data retrieval agents, automated report generation, and novel applications of techniques like deep research that make use of Kensho’s AI capabilities. About the Role We are seeking an experienced solutions leader to partner with our customers and ensure they achieve tangible business value from our AI capabilities. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Sales, Marketing, Engineering, Product, and Design teams.

Requirements

Have 7+ years of experience in a customer-facing technical delivery role (e.g., forward deployed engineers, solution architects, ex-consultants)
Have industry experience in programming languages like Python or Java.
Strong analytical and problem solving skills to simplify complex and dynamic work effectively to ensure a high level of customer satisfaction.
Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.
Have experience prototyping Generative AI/ML solutions and knowledge of SDLC, APIs, network/cloud architecture.
Experience in providing hands-on training and technical support to customers, helping them to understand how to use our products effectively and address their questions and concerns.
Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
Have a humble attitude, collaborative spirit, and commitment to excellence.
Willingness to travel (~ 50%) to meet customers.

Responsibilities

Deliver exceptional pre-sales and post-sales experiences by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
Demonstrate how Kensho AI capabilities meet business needs through demos, use case scoping, architecture recommendations, system design, and in-depth technical advisory and delivery.
Create and maintain documentation, guides, implementation frameworks, and FAQs based on client engagements, and technical documentation for developmental work
Build strong customer relationships throughout evaluation, validation, sales, and delivery processes.
Champion customer voice internally by gathering feedback, identifying trends, and working with product/engineering teams on roadmap planning.

Benefits

Medical, Dental, and Vision insurance
100% company paid premiums
Unlimited Paid Time Off
26 weeks of 100% paid Parental Leave (paternity and maternity)
401(k) plan with 6% employer matching
Generous company matching on donations to non-profit charities
Up to $20,000 tuition assistance toward degree programs, plus up to $4,000/year for ongoing professional education such as industry conferences
Plentiful snacks, drinks, and regularly catered lunches
Dog-friendly office (CAM office)
Bike sharing program memberships
Compassion leave and elder care leave
Mentoring and additional learning opportunities
Opportunity to expand professional network and participate in conferences and events