Senior Software Engineer - Conversational Designer

Capgemini•Atlanta, GA

46d•Hybrid

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Job DescriptionCapgemini’s award-winning Google practice is looking to hire a full-time Conversational Designer (Manager level) across multiple locations. We are open to considering candidates willing to work hybrid from either of the locations - Chicago, Dallas, New York, New Jersey, Nashville or Atlanta.

Requirements

10+ year of experience, including 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
Experience with Dialogflow CX, including flow design, fulfillment, and testing.
Proficiency in Python for developing webhook services and automation scripts
Experience with webhooks, RESTful APIs, and backend integration patterns.
Familiarity with telecom systems such as CRM, billing platforms, and IVR.
Hands on knowledge using Gen AI, Playbooks & CCAI Insights
Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).

Responsibilities

Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
Experience with analytics tools for conversational performance tracking.
Familiarity with agile methodologies and design thinking.
Strong understanding of GCP architecture and services relevant to CCAS.

Benefits

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility