Senior Software Analyst - Remote

U.n.f.i•Providence, RI

3d•Remote

About The Position

Job Overview: The Software Analyst Sr is responsible for commercial software package solution(s) (on-premises or SaaS) configuring, integrating, testing, maintaining and/or supporting. The commercial software package(s) may integrate with other UNFI custom solutions and/or other 3rd party commercial software packages. This role may work on projects enabling new features for the end users and/or providing technical support and troubleshooting which includes questions about application functions, configuration options, and addressing production incidents. This role may interact with the vendor providing the commercial software package to UNFI. This role operates at the senior level and may assist less-experienced team members and participate in complex work at times.

Requirements

Bachelor's degree in computer science or related discipline or a combination of relevant software solution experience and education
6-10 years' experience in general software package(s)
6-10 years' experience working in technical software
6-10 years' experience basic programming and DB
6-10 years' experience in Software Development Lifecycle
6-10 years' experience with Manhattan Active and Open Systems
Advanced ability to communicate non-technical and technical concepts to end users and other IT teams
System analysis skills that determine how changes in operations and the environment impact outcomes
Ability to understand business needs in technical solutions
Ability to work in a fast-paced environment
Advanced communication skills that include writing as appropriate for the needs of the audience
Problem solving skills that involve the ability to tell when something is wrong or likely to go wrong
Knowledge of principles and processes for providing professional services, including customer needs assessment
Ability to work in cross-functional teams
Good judgment is required for this position as there may be times when direct supervision may not be immediately available

Responsibilities

Enabling Product Teams by configuring appropriate features against business needs
Provide advanced level production support and incident management for all supported applications
Acts as a liaison between applications supported and Software vendors
Participate with the other IT staff to create work plans to support strategic initiatives, business plans and emerging business needs
Communicate with business area partners and end users' other IT teams on assigned software package support or customized solutions
Conduct analysis on functional and technical performance to determine results and recommend next steps for assigned software
Stay up to date on software updates and release notes, determine compatibility and recommend course of action
Partner with outside contract resources to accomplish software projects and timelines when appropriate
Schedule updates to the system and communicate feature changes to end user and business partners
Assist end users in reporting functions and how to better utilize system information
Support training initiatives through end user education and creating documentation
Mentor and coach analyst and administrators to ensure software standards best practices are followed
Performs other duties as assigned