Senior Software Analyst

RWJF • Princeton, NJ

39d • $122,400 - $134,640 • Hybrid

About The Position

ABOUT THE FOUNDATION The Robert Wood Johnson Foundation (RWJF), located in Princeton, N.J., is a leading national philanthropy dedicated to taking bold leaps to transform health in our lifetime. To get there, we must work to dismantle structural racism and other barriers to health. Since 1972, we have focused on developing and promoting innovations in health and healthcare to improve the lives of millions. Through funding, convening, advocacy, and evidence-building, we work side-by-side with communities, practitioners, and institutions to achieve health equity faster and pave the way, together, to a future where health is no longer a privilege, but a right. We take seriously our responsibilities, and we pledge to work in ways that reflect our Guiding Principles. These are rooted in equity and influence everything we do at RWJF. Equity, diversity, inclusion (EDI), and collaboration enable our staff’s wide range of experiences, passions, and perspectives to strengthen our ability to address our nation’s most pressing health issues and support a culture of belonging. Part of this work includes actively shaping an inclusive organization where all staff members thrive as we build and use our capabilities, voice, and power to advance health equity. RWJF offers a collaborative, collegial, and creative work environment. With a career at the Robert Wood Johnson Foundation, you will make a difference. ABOUT THIS OPPORTUNITY Reporting to the senior director, Applications Technology and Data Architecture, the senior software analyst will support RWJF’s strategic initiative to modernize its Grants Management system. This role will serve as a bridge between business partners and technical teams, ensuring Salesforce solutions are aligned with RWJF’s philanthropic mission, operational workflows, and integration ecosystem. The senior software analyst may guide the work of others performing similar tasks including organizing, setting priorities, scheduling, and reviewing work. As with staff at all levels of RWJF, the senior software analyst is expected to demonstrate a passionate commitment to equity and the Foundation’s mission and Guiding Principles.

Requirements

• Commitment to racial and health equity and the Foundation’s vision, values, and Guiding Principles.
• Three to five years of Business Analyst experience, with 2+ years in Salesforce projects, preferably in nonprofit or philanthropic organizations.
• Experience with Salesforce Grantmaking Applications with Nonprofit Cloud, Experience Cloud, and configuration management.
• Proficient in Agile/Scrum methodologies and tools like Jira and Confluence.
• Demonstrated understanding of the full application development lifecycle.
• Experience with two or more full lifecycle Salesforce implementations.
• Experience managing agile build cycles, including sprint planning, backlog grooming, and iterative development.
• Hands-on experience with application testing tools such as Playwright.
• Proven ability to perform QA activities including manual testing, defect tracking, and validation of software functionality.
• Experience supporting change management and training for diverse user groups.
• Experience supporting end users and developing user-friendly documentation.
• Strong communication and partner engagement skills.
• Core Microsoft 365 skills including use of Word, Excel, PowerPoint, Outlook, Teams, OneDrive and SharePoint.
• Demonstrated project management experience, including managing multiple projects and/or project teams.
• Ability to define test plans, test cases, and acceptance criteria in collaboration with cross-functional teams.
• Strong orientation toward quality assurance and process improvement.
• Proven analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to present technical concepts in user-friendly language.
• Strong interpersonal skills; able to work independently and collaboratively in a team environment.
• Excellent time management skills and ability to prioritize tasks under pressure.
• Adaptability to shift priorities and deadlines.
• Bachelor’s degree in business, Information Systems, Public Administration, or related field.
• Master’s degree preferred.

Nice To Haves

• Candidates whose experience exceeds the minimum requirements will be considered with particular interest for the role: Five or more years of experience with Salesforce certifications including Certified Business Analyst, Administrator, Nonprofit Cloud Consultant and/or Solution Architect; experience with grantmaking systems and nonprofit data standards; knowledge of data governance, security models, and impact reporting frameworks.
• Seven or more years of experience with Salesforce certifications including Certified Business Analyst, Administrator, Nonprofit Cloud Consultant and/or Solution Architect; experience with grantmaking systems and nonprofit data standards; knowledge of data governance, security models, and impact reporting frameworks.

Responsibilities

• Business Analysis and Requirements Gathering: Collaborate with RWJF Program staff, Grants Management, IT, and external partners to elicit, document, and validate business requirements aligned with the grantmaking lifecycle.
• Salesforce Solution Design and Configuration: Translate grantmaking processes into scalable Salesforce solutions using the Grantmaking Application with Nonprofit Cloud and Experience Cloud and ensure alignment with RWJF’s operational and strategic goals.
• Agile Delivery and Documentation: Develop user stories, acceptance criteria, and test cases to support application intake, review, award, disbursement, and reporting phases.
• Integration and Technical Collaboration: Support integration efforts with systems such as Workday, Docusign, and Guidestar/Candid; collaborate with developers, project managers, and vendors to ensure deliverables meet contractual and quality standards.
• Stakeholder Engagement and Change Management: Facilitate workshops and feedback sessions to align system capabilities with business needs; support change management, training, and adoption strategies for internal teams and external grantees.
• Quality Assurance (QA) and Testing: Manage QA processes across development projects, including integration testing, defect tracking, and adherence to functional policies and best practices.
• User Support and Enablement: Provide technical guidance and documentation to end users, ensuring solutions are intuitive, effective, and user friendly.
• Technology Awareness and Governance: Maintain current knowledge of evolving technologies—especially user interface development tools and web platforms—and promote consistent application of functional procedures and QA standards.
• Lifecycle Planning and Execution: Define and manage full software development lifecycle plans, including scoping, scheduling, prototyping, testing, user acceptance, and implementation.

Benefits

• RWJF offers comprehensive health and retirement benefits to employees, generous paid time off, and more.
• RWJF is committed to advancing disability inclusion in our own organization, and in the field of philanthropy more broadly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees