Senior Social Media Manager
About The Position
Level Agency is hiring a strategic, culturally fluent Social Media Manager to lead high-impact social strategy across key accounts. You’ll act as the right hand to our Director of Social Media—owning strategy, guiding client conversations, mentoring rising talent, and shaping the future of the Social department. If you think beyond posts and into business impact, this is your moment. We’re building something rare: a place where growth, truth, and performance go hand-in-hand. Level Agency is an AI-powered performance marketing agency built for brands ready to shatter yesterday’s wins. We help complex, high-consideration brands outperform their last result using AI, data science, creativity, and relentless iteration. We specialize in markets where the stakes are high and the journeys are complex — education, B2B technology, financial services, healthcare, CPG, ecommerce, and more. Our work spans the full performance ecosystem: media planning & buying, performance creative, SEO & AI search, CRM & automation, and advanced analytics. Every engagement is grounded in board-level KPIs and powered by a repeatable system of interrogation, ideation, implementation, and iteration. In 2025, Level acquired BAM Strategy — expanding our capabilities into digital experience, CRM strategy, personalization, and loyalty. The result is a fully integrated growth engine that connects acquisition to retention, media to lifecycle, and performance to long-term customer value. As Social Media Manager, you’ll serve as the senior day-to-day social lead across key accounts while helping shape the long-term trajectory of our Social team. At Level, AI is a core skill — not an afterthought. In this role, you will: Constantly experiment with tools like ChatGPT, Claude, Perplexity, and platform-native AI capabilities Use AI to accelerate insight generation, strategic analysis, and efficiency Document and share prompts, workflows, and learnings with your team Treat AI as a force multiplier, not a shortcut At Level, we support our people across the U.S. and Canada with benefits designed to promote flexibility, wellbeing, and long-term growth. Level is proud to be an Equal Opportunity Employer — we celebrate what makes you, you. We care more about how you think than where you’ve worked.
Requirements
- 7+ years of social media experience, with significant client-facing exposure (agency experience strongly preferred)
- Proven experience independently leading social strategy for brands
- Experience managing and mentoring junior team members
- Deep knowledge of Meta, TikTok, YouTube, and LinkedIn (Reddit and emerging platforms a plus)
- Strong data fluency and performance-oriented thinking
- Exceptional communication and presentation skills
- A strategic mindset grounded in both culture and results
Nice To Haves
- Hands-on content creation experience
- Experience integrating influencer strategy into broader social programs
- Experience collaborating cross-functionally with paid media and analytics teams
Responsibilities
- Develop and present social media strategies aligned to client business goals and KPIs
- Serve as the senior social lead across priority accounts
- Represent Level’s point of view in client meetings, confidently guiding and defending recommendations
- Translate platform trends, audience behavior, and cultural moments into strategic direction
- Turn performance data into timely, actionable optimization plans
- Contribute to influencer strategy planning, briefing, and coordination
- Step in as strategic lead when the Director of Social Media is unavailable
- Oversee monthly content calendars across multiple brands and platforms
- Vet and elevate team ideas to ensure they are platform-native, culturally relevant, and strategically sound
- Ensure tight integration between organic, paid, influencer, and community efforts
- Maintain high standards for brand voice, quality, and execution
- Contribute hands-on content creation when needed (a plus)
- Define KPIs that clearly connect social performance to business objectives
- Partner with Media and Data teams to identify optimization opportunities
- Own performance interpretation and narrative in client reporting
- Translate results into clear recommendations and next steps
- Recommend improvements to brand-specific moderation and community guidelines
- Mentor and develop junior team members, raising their strategic thinking and platform fluency
- Provide structured feedback that improves quality and confidence
- Set clear expectations for accountability and strategic rigor
- Serve as a trusted escalation point for account or performance challenges
- Foster a collaborative, curious, and performance-driven culture
Benefits
- Fully remote across the U.S. & Canada, plus monthly WFH stipend and Summer Fridays
- Generous time off, including unlimited PTO (U.S.), competitive vacation (Canada), and parental/family leave options
- Comprehensive health benefits, mental health support, and company-paid disability & life coverage
- Employer retirement contributions (401(k) in the U.S., RRSP match in Canada)
- Quarterly performance reviews and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
