Senior Site Manager_ 3rd shift

Ricoh • Parma, OH

9d • Onsite

About The Position

The Senior Site Manager supervises the day‑to‑day operations and staff of Managed Services (MS) sites. Approximately 80% of time is dedicated to management duties, with no more than 20% on production equipment operation. This role develops, implements, and reviews operational procedures, manages invoicing activities, and ensures customer expectations are consistently met. The position requires a high degree of customer interaction and is responsible for $80K in monthly services revenue at a single site.

Requirements

• High school diploma or GED.
• 5 to 7 years of experience in a related field.
• Experience delivering classroom or informal training sessions.
• Experience operating advanced machinery and performing complex production tasks.
• Ability to define goals and prioritize realistic objectives.
• Proficiency with PC and standard business software applications.
• Ability to stay updated on current technology and market trends through relevant publications.

Responsibilities

• Routinely demonstrates and fosters a helpful, positive work culture.
• Encourages and builds strong relationships; communicates effectively with coworkers and vendors.
• Acts as the public image of the company, adhering to RICOH’s Code of Ethics.
• Ensures effective implementation and management of RICOH Service Excellence.
• Achieves shift profitability by supervising the proper use of company materials and supplies.
• Manages production labor percentages according to company standards for production and quality control labor.
• Meets quality and deadline standards through effective job scheduling practices.
• Handles formal daily customer contact in MS and as needed in BDS/LDS environments.
• Provides training on workflow processes and machine operations.
• Ensures operational quality by supporting goals related to audit and deadline compliance.
• Increases employee retention by meeting turnover and tenure goals.
• Maintains efficient workflow by holding team members accountable for quality and efficiency.
• Improves operational consistency by implementing company performance and operations procedures.
• Ensures proper staffing by aligning employee skills with production demands.
• Facilitates resolution of pricing, order, and invoicing issues in collaboration with the sales department.
• Motivates team members and provides timely recognition of accomplishments.
• Clearly communicates expectations and consequences; provides training, cross‑training, coaching, counseling, direction, and performance evaluation to improve output and quality.
• Completes site reports and other required paperwork.
• Performs other duties as assigned.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED