Senior Shift Supervisor

MV Transportation•Raleigh, NC

11d

About The Position

MV Transportation is seeking a Seinor Shift Supervisor to identify and report to the Assistant General Manager, challenges, discrepancies, violations of policy and other concerns related to service delivery. Instruct operators when policy is not being followed and to assist in exploring new ideas and ways to handle in-service challenges. Reports on all activities and observances daily. Assists in delivery of system reporting requirements. The Senior Shift Supervisor responsibilities include but are not limited to: Perform spot checks on Operators and Shift Supervisors Inspects vehicles for cleanliness and policy compliance - reporting ALL violations and discrepancies Issue and Receive required equipment to Shift Supervisors on a daily basis Monitor Shift Supervisor Logs and Reports for accuracy, completeness, performance Works with Shift Supervisors to ensure reporting is timely and accurate Schedules special assignments to Shift Supervisors, as needed Assists Assistant General Manager (as a witness) when issuing discipline Conduct research on performance issues (to include service delays and reported route issues) and develop reports accordingly Coach operators on DriveCam events Monitor system performance- on the street, through Orbital Call in accident reports to claims line Clerical and administrative duties, as assigned Respond to and accurately document emergency situations/incidents/injuries-reporting to claims line if necessary Required to attend to minor bio spills as needed Transport operators to and from medical center if needed Investigation and completion of Route Impediment Logs as assigned Report for duty for special service/events as assigned Provide excellent customer service to client, passengers and operators at all times Prepare other written documentation/reports as needed Monitor and complete regular reports to Assistant General Manager, General Manager, and other departments as needed

Requirements

High School diploma
Minimum one (1) year experience as a Shift Supervisor in a public transit system
Knowledge of system routes and service area
Familiarization with all vehicles operating in the service
Ability to understand client policies and procedures
Ability to comprehend MV Transportation and CBA policies and procedures
Excellent verbal and written communications skills
Working knowledge of Microsoft Word and Excel
Ability to read, write and speak English

Responsibilities

Perform spot checks on Operators and Shift Supervisors
Inspects vehicles for cleanliness and policy compliance - reporting ALL violations and discrepancies
Issue and Receive required equipment to Shift Supervisors on a daily basis
Monitor Shift Supervisor Logs and Reports for accuracy, completeness, performance
Works with Shift Supervisors to ensure reporting is timely and accurate
Schedules special assignments to Shift Supervisors, as needed
Assists Assistant General Manager (as a witness) when issuing discipline
Conduct research on performance issues (to include service delays and reported route issues) and develop reports accordingly
Coach operators on DriveCam events
Monitor system performance- on the street, through Orbital
Call in accident reports to claims line
Clerical and administrative duties, as assigned
Respond to and accurately document emergency situations/incidents/injuries-reporting to claims line if necessary
Required to attend to minor bio spills as needed
Transport operators to and from medical center if needed
Investigation and completion of Route Impediment Logs as assigned
Report for duty for special service/events as assigned
Provide excellent customer service to client, passengers and operators at all times
Prepare other written documentation/reports as needed
Monitor and complete regular reports to Assistant General Manager, General Manager, and other departments as needed