Senior Servicing Operations Specialist

Citizens Bank•Medford, MA

46d•$22 - $26•Hybrid

About The Position

The Servicing Operations Specialist supports customers and branch colleagues with Retirement Account inquiries, including account setup, withdrawals, contributions, transfers, and general account information. You will provide service via phone and chat, using strong listening and problem-solving skills to resolve issues with accuracy and empathy. Why You'll Love This Role • Comprehensive training and coaching • Clear career paths and cross-functional mobility • Supportive, collaborative team environment • Hybrid schedule • Competitive benefits including medical, dental, vision, retirement, parental leave, wellness programs, tuition assistance, and more

Requirements

1+ year of work experience (banking or customer service preferred)
Strong customer service orientation
Excellent communication skills
Strong listening and problem-solving abilities
Ability to multitask and manage priorities
Positive, coachable attitude
Basic MS Office skills (Outlook, Excel, Word)

Nice To Haves

Associate degree preferred

Responsibilities

Assist customers and colleagues via phone and chat
Process transactions including contributions, withdrawals, transfers, and updates
Troubleshoot and resolve issues within service level agreements
Maintain accurate documentation in compliance with regulations
Partner with Legal, OOC, and Branch Ops to resolve issues
Meet daily performance expectations with accuracy and attention to detail
Adapt to changing priorities and support special projects

Benefits

Competitive benefits including medical, dental, vision, retirement, parental leave, wellness programs, tuition assistance, and more
comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs

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