Senior Servicing Analyst

Bank of Montreal•Chicago, IL

12d•$45,000 - $83,000

About The Position

Senior Servicing Analyst will support the Corporate and Commercial Lending operations team. Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner. Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met. Acts as a subject matter expert and first contact for escalation. Assists in processing more complex transactions and customer requests. Addresses customer services issues according to established parameters, escalating as required. Provides advice and guidance to assigned business/group on implementation of solutions. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements. Investigates and addresses specific customer issues. Organizes work information to ensure accuracy and completeness. Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required. Supports the development of tools and delivery of training focused on delivering business results. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. Collaborates to execute loan servicing and monitoring requests. Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc. Executes and manages documentation to ensure that records are maintained in a proper manner. Analyzes data and information to provide insights and recommendations. Collaborates with internal and external stakeholders to deliver on business objectives. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Builds effective relationships with internal/external stakeholders. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed.

Requirements

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge and understanding of business unit’s products and services, processes and controls – Good
Loan IQ systems experience is an asset
Knowledge of standard desktop applications and department systems and applications – Good.
Understanding of business unit’s risk and regulatory requirements – Good.
Ability to multi-task in a fast paced environment
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Responsibilities

Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner.
Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.
Acts as a subject matter expert and first contact for escalation.
Assists in processing more complex transactions and customer requests.
Addresses customer services issues according to established parameters, escalating as required.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Investigates and addresses specific customer issues.
Organizes work information to ensure accuracy and completeness.
Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required.
Supports the development of tools and delivery of training focused on delivering business results.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Collaborates to execute loan servicing and monitoring requests.
Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.
Executes and manages documentation to ensure that records are maintained in a proper manner.
Analyzes data and information to provide insights and recommendations.
Collaborates with internal and external stakeholders to deliver on business objectives.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Builds effective relationships with internal/external stakeholders.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.