Senior Services Specialist SMP/MIPPA (Lewiston)
About The Position
Make a meaningful impact in your community as a Senior Services Specialist located in our Lewiston office, helping older adults and individuals with disabilities access the resources they need to live safely and independently. In this role, you’ll serve as a trusted point of contact - providing information, referrals, and guidance to individuals, caregivers, and families across North Idaho. You’ll respond to calls and in-person inquiries, assess needs, and connect individuals to services such as home-delivered meals, homemaker support, and caregiver respite using established screening tools. A key part of your work will focus on supporting the Senior Medicare Patrol and MIPPA programs - helping prevent fraud, increasing awareness of Medicare benefits, and collaborating with community partners. You’ll build and support a volunteer network, maintain accurate records in statewide databases, and keep resource information current. You’ll also advocate for clients, empower informed decision-making, and participate in outreach and education efforts throughout the community. We’re looking for a compassionate, detail-oriented professional who thrives in a fast-paced, service-focused environment. You'll bring strong communication and customer service skills, with the ability to listen, assess needs, and provide clear, unbiased information. The successful candidate will be comfortable managing high call volumes, using technology for data entry and tracking, and maintaining accurate documentation. Sound judgment, the ability to handle confidential information, and a collaborative, problem-solving mindset are essential. If you’re passionate about helping others navigate complex systems and access critical services, we encourage you to apply. This position is expected to begin June 22, 2026. Enjoy excellent benefits, including retirement 15 vacation days per year 12 sick days per year 14 paid holidays Tuition assistance
Requirements
- High school diploma or general education degree (GED) and a minimum of two years full-time equivalent related experience is required; or equivalent combination of education and experience.
- Must possess a valid driver’s license and proof of liability insurance.
- Strong communication and customer service skills, with the ability to listen, assess needs, and provide clear, unbiased information.
- Comfortable managing high call volumes, using technology for data entry and tracking, and maintaining accurate documentation.
- Sound judgment, the ability to handle confidential information, and a collaborative, problem-solving mindset
Responsibilities
- Providing information, referrals, and guidance to individuals, caregivers, and families across North Idaho
- Responding to calls and in-person inquiries, assess needs, and connect individuals to services such as home-delivered meals, homemaker support, and caregiver respite using established screening tools
- Supporting the Senior Medicare Patrol and MIPPA programs - helping prevent fraud, increasing awareness of Medicare benefits, and collaborating with community partners
- Building and supporting a volunteer network
- Maintaining accurate records in statewide databases, and keep resource information current
- Advocating for clients, empower informed decision-making, and participate in outreach and education efforts throughout the community
Benefits
- retirement
- 15 vacation days per year
- 12 sick days per year
- 14 paid holidays
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
