Senior Services Case Worker and Group Facilitator - 2025537

World Relief • Chicago, IL

10d • $22 - $24

About The Position

World Relief seeks to hire to a Senior Services Case Worker and Group Facilitator to implement its Refugee Social Services Seniors program and provide support for clients being served in Refugee Social Services Case Management. This position works to increase community connections, reduce social isolation, and provide case management to refugee seniors and other refugees and immigrants in Chicago in coordination with World Relief staff, community organizations, and local churches. This includes providing group enrichment activities, social outing opportunities, case management support such as medical appointment assistance, and when possible, communicating with family members regarding understanding of services and supports available.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• A heart for service to vulnerable people
• Bachelor’s degree nursing, pre-medicine, social work, counseling, or a related field is desired, or at least one year working in an office environment
• MS Office skills required
• Valid driver’s license, and ability/willingness to drive 15-passenger van required
• Ability to work occasional early mornings, evenings or weekends as necessary

Nice To Haves

• Case management experience with vulnerable populations preferred
• Fluency in Burmese, Swahili, French, Spanish, Dari, Pashto, or Rohingya is desired
• Demonstrated compassion, patience, cross-cultural sensitivity, and strong mediation skills
• Demonstrated teaching and coaching skills with the ability to provide ongoing orientation to refugee participants
• Highly self-motivated with strong follow-through and ability to work independently
• Adaptable and possessing crisis management skills
• Ability to navigate the American health care system including Medicaid
• Strong organizational skills and ability to maintain detailed, accurate records
• Comfortable working in a team environment

Responsibilities

• Recruit and screen individuals 60 years and older to participate in senior programing designed to help increase individual social connections and reduce social isolation
• Facilitate enrichment groups that will provide senior clients with tools to mitigate physical and mental health problems, and cover topics such as nutrition, navigating the healthcare system, the importance of mental health, and improving digital literacy skills.
• Provide monthly opportunities for participation in local activity outings to facilitate greater community awareness and increase social connection
• Conduct comprehensive in-home assessments of immigrant seniors to determine their needs, strengths, and eligibility for the program
• Administer Refugee Health Screener (RHS-15) to each program participant to identify potential mental health issues.
• Research to find appropriate medical providers, schedule appointments, and consult with medical providers as needed
• Train participants on prescription management, understanding medical paperwork, record keeping, and scheduling transportation to appointments
• Assist participants in applying for disability benefits or age-related SSI and homemaker services as needed
• Connecting program participants to English as a Second Language classes
• Determine adequate referrals to Community Care Program units in Cook County and collaborate with assigned case-managers
• Provide orientation to seniors and, if applicable, their family members about social services and programs available to them in the community
• Refer seniors to external mainstream services and provide follow-up to ensure they were able to access the services
• Conduct regular follow-up as needed to ensure seniors are receiving services that are guaranteed and regulated with the Older Americans Act and that needs are addressed.
• Maintain timely and accurate client files, case notes, and reporting records
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
• Work closely with internal service teams and external service providers to ensure comprehensive service provision
• Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients to meet the goals of the client’s service plan
• Other duties as assigned

Benefits

• World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees
• World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees