Pinnacle Technical Resources Inc-posted about 1 month ago
$150,000 - $175,000/Yr
Full-time • Mid Level
Onsite • Columbia, MO
5,001-10,000 employees
Professional, Scientific, and Technical Services

We are seeking a skilled Senior ServiceNow Developer to join our team in Columbia, Missouri. This role involves designing, building, and optimizing ServiceNow solutions, with a focus on Customer Service Management (CSM), third-party integrations, and mobile application development. The ideal candidate will have a strong background in ServiceNow development, a passion for creating seamless user experiences, and the ability to collaborate effectively with cross-functional teams.

  • Write clean, high-quality, high-performance, maintainable code.
  • Develop and support software, including applications, database integration, interfaces, and new functionality enhancements.
  • Coordinate cross-functionally to ensure projects meet business objectives and compliance standards.
  • Support the testing and deployment of new products and features.
  • Participate in code reviews to ensure quality and adherence to best practices.
  • Customize and configure the ServiceNow CSM module, including case management, SLAs, entitlements, and playbooks.
  • Develop and maintain ServiceNow Mobile Apps using Mobile Studio, Mobile Cards, Layouts, Navigation Menus, and Data Items.
  • Create custom applications, workflows, and process automations using ServiceNow development best practices.
  • Implement UI Policies, Business Rules, and custom scripts for platform logic and automation.
  • Design and implement robust integrations with external systems via REST, SOAP, and IntegrationHub.
  • Manage data exchange between ServiceNow and third-party tools, ensuring integration security, performance, and data consistency.
  • Design and develop custom mobile app experiences for field teams, agents, and customers using ServiceNow's mobile capabilities.
  • Ensure mobile applications are responsive, intuitive, and aligned with business workflows.
  • Leverage mobile platform features like Push Notifications, Offline Data Sync, QR/Barcode Scanning, and Geolocation when needed.
  • Test and optimize mobile applications for performance and usability across different devices.
  • Work with business stakeholders to gather and refine requirements.
  • Provide input during sprint planning and agile ceremonies.
  • Ensure compliance with coding and platform standards.
  • Assist with platform upgrades, patching, and testing to ensure business continuity.
  • Bachelor's degree in Computer Science or a related field.
  • 3+ years of relevant work experience in ServiceNow development.
  • Strong knowledge of Customer Service Management (CSM).
  • Experience with ServiceNow Mobile App Development.
  • Proven success with third-party integrations using REST, SOAP, IntegrationHub, etc.
  • Certifications including ServiceNow System Administrator and ServiceNow Application Developer.
  • Proficient in JavaScript, HTML, and mobile-specific design patterns.
  • Familiarity with platform features such as Flow Designer, UI Builder, Service Portal, and App Engine Studio.
  • Experience developing and deploying mobile apps within ServiceNow's mobile framework.
  • Expertise in Object-Oriented Design, Database Design, and XML Schema.
  • Experience with Agile or Scrum software development methodologies.
  • Ability to multi-task, organize, and prioritize work effectively.
  • Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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