Senior ServiceNow Developer

TX-HHSC-DSHS-DFPS • Austin, TX

1d

About The Position

The ServiceNow Senior Programmer IV performs advanced development, configuration, and technical support activities on the ServiceNow platform for DFPS. This role focuses on hands-on development, scripting, integrations, and platform enhancements in accordance with DFPS standards. The position works under general direction and collaborates with system analysts, business partners, and technical teams to deliver reliable, secure, and maintainable ServiceNow solutions. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. Employees at this level may fully perform highly complex programming work and may coordinate and/or perform highly complex coding, testing, and debugging of applications, as outlined by system requirements.

Requirements

• Graduation from an accredited college or university with a Bachelor of Administration (BA) or Bachelor of Science (BS) in Computer Science, Information Systems, Business, or a related field is required. Work experience may be substituted for education on a year-for-year basis.
• At least (5) years’ IT experience in ServiceNow development at enterprise level.
• Experience in one or more areas: System Engineering, Application Development with Java, .Net, Data Intelligence and Infrastructure Services.
• Experience with Agile and JavaScript-based development and system integrations.
• Knowledge of: ServiceNow platform architecture, data model, and core modules
• Knowledge of: Application development lifecycle and Agile methodologies
• Knowledge of: Enterprise integration concepts and authentication mechanisms
• Knowledge of: Object-oriented analysis and design.
• Knowledge of: Both Waterfall and Agile development environment.
• Knowledge of: The Software Development Life Cycle (SDLC) and development standards including programming standards, documentation standards, and testing standards to ensure the quality and maintainability of one or more applications.
• Knowledge of: DevOps tools (Jira, Bitbucket) and processes.
• Knowledge of: Public/private/hybrid cloud technologies.
• Knowledge of: Web Content Accessibility Guidelines (WCAG).
• Skill in: JavaScript development within the ServiceNow platform
• Skill in: Developing and supporting ServiceNow workflows and custom applications
• Skill in: Debugging, testing, and performance tuning
• Skill in: Problem solving, critical thinking, computer programming, the use of hardware and software, and modifying or developing software for applications.
• Ability to: Process information logically; to design programs and systems logic; to prepare program specifications; to code, test, and debug software; to interpret technical information related to programming and other areas of data processing; and to communicate effectively.
• Ability to: Work on relational databases and with database components.
• Ability to: Communicate effectively both verbally and in writing in a clear and concise manner.
• Ability to: Use Microsoft Office productivity tools (Word, Excel, Visio, and Project) for completing requirements, design, project tracking and other documentation.
• Ability to: Translate functional requirements into technical solutions
• Ability to: Work effectively within cross-functional technical teams
• Ability to: Manage multiple development tasks and priorities

Nice To Haves

• Preferred: ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD).

Responsibilities

• (30%) Designs, develops, configures, and supports ServiceNow modules including ITSM (Incident, Problem, Change, Request), Service Catalog, CMDB, Flow Designer, IntegrationHub, and custom applications in accordance with DFPS standards.
• (25%) Develops and maintains server-side and client-side JavaScript for ServiceNow modules using Business Rules, Client Scripts, Script Includes, UI Actions, and scheduled jobs to support module functionality and integrations.
• (15%) Builds and supports integrations using REST/SOAP APIs, IntegrationHub, MID Servers, and external enterprise systems.
• (15%) Troubleshoots and resolves complex technical issues related to ServiceNow functionality, performance, and data integrity across environments.
• (10%) Participates in code reviews, enforces coding standards, and ensures compliance with DFPS security, accessibility (WCAG/Section 508), and change management requirements.
• (5%) Provides technical guidance and mentoring to junior developers and contributes to continuous improvement of development processes.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees