Senior ServiceNow Developer

Intact Technology • Reston, VA

6d • Remote

About The Position

We’re hiring a sharp, self-driven Senior ServiceNow Developer to support outcome-based IT transformation for federal clients.

As a ServiceNow Elite Partner, we design and deliver secure, scalable ServiceNow solutions that modernize service delivery, automate workflows, and improve operational performance across the enterprise.

This role requires strong baseline ITSM development expertise, with hands-on experience contributing to and extending solutions across ITOM, ITAM, and HRSD.

Requirements

• 5+ years of ServiceNow development experience
• Strong ITSM expertise (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB)
• Demonstrated hands-on experience in at least one of the following: ITOM, ITAM, HRSD (experience across multiple is strongly preferred)
• Strong ServiceNow scripting/config skills (Business Rules, Script Includes, Client Scripts, UI Policies, ACLs)
• Proficiency in JavaScript and integrations (REST/SOAP)
• Experience delivering in Agile/Scrum
• Consulting mindset and strong stakeholder communication
• Certifications: CSA required; CIS-ITSM preferred; CIS-ITOM/ITAM/HRSD a plus

Responsibilities

• Build, enhance, and optimize core ITSM capabilities (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB).
• Configure workflows and automation to improve outcomes (SLA performance, reduced MTTR, improved change success rates).
• Contribute to CMDB maturity through better data quality, governance, and alignment to operational processes.
• Implement secure configurations and access controls in regulated federal environments.
• Configure and support capabilities such as Discovery, Service Mapping, Event Management, and operational visibility/alerting.
• Build and enhance asset lifecycle workflows, software asset compliance controls, and inventory/data quality practices.
• Configure case management workflows, employee-facing service delivery, and catalog-style experiences that improve time-to-resolution and user satisfaction.
• Help ensure integration and data consistency between ITSM and these modules (CMDB/asset data, service catalog alignment, reporting).
• Deliver end-to-end development: requirements → build → unit testing → UAT support → deployment → post-release optimization.
• Develop with ServiceNow best practices across scripting and configuration (Business Rules, Script Includes, Client Scripts, UI Policies, ACLs).
• Build integrations using REST/SOAP APIs and support data flows across enterprise systems.
• Collaborate with architects, consultants, and client stakeholders to translate mission needs into platform configuration and automation.
• Provide peer-level technical support through code reviews, troubleshooting, documentation, and sharing platform best practices.
• Support junior developers through pairing and practical guidance (without formal people management expectations).

Benefits

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.
• Virtual happy hours and team-building events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed